Emergency Dept Front Desk Supervisor — 24/7 Lead

Lehrmancameron; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a motivated Reception Supervisor to lead its busy Emergency Department reception team in the United Kingdom, Wales. This is a fantastic opportunity to play a key role in patient care, ensuring the front desk runs smoothly. You will inspire and support receptionists, handle sensitive information, and coach staff. Key responsibilities include managing staff, maintaining patient records, and driving service improvements. The organization values candidates who can communicate in Welsh, although English is accepted. Interviews are set for January 19, 2026.

Qualifications

• Proven leadership experience in a reception or front desk environment.
• Ability to handle sensitive information with discretion.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and support reception staff, managing rotas and training.
• Ensure 24/7 readiness of the reception service.
• Act as a key communication link with hospital teams.
• Coach and mentor staff to deliver compassionate service.

Skills

Leadership skills

Communication skills

Empathy

Discretion

Team collaboration

Job description

A healthcare organization is seeking a motivated Reception Supervisor to lead its busy Emergency Department reception team in the United Kingdom, Wales. This is a fantastic opportunity to play a key role in patient care, ensuring the front desk runs smoothly. You will inspire and support receptionists, handle sensitive information, and coach staff. Key responsibilities include managing staff, maintaining patient records, and driving service improvements. The organization values candidates who can communicate in Welsh, although English is accepted. Interviews are set for January 19, 2026.