Embark Pensions Rectifications Manager (FTC/ Secondment)

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial services organization is seeking a Rectifications Manager to oversee customer treatment processes. This is a full-time hybrid role based in Edinburgh, offering a salary range of £59,850 to £66,500. The ideal candidate will have experience in the pensions marketplace and collaborating with high-performing teams. You will guide internal and external partners, develop future customer processes, and support multiple projects to enhance customer outcomes.

Benefits

Generous pension contribution up to 15%

Performance-related bonus

Share schemes including free shares

30 days’ holiday, with bank holidays on top

Qualifications

• Knowledge of Embark Pensions products would be highly desirable.
• Experience of working with high performing teams.
• Experience of collaborating with 3rd party suppliers.

Responsibilities

• Working to deliver on agreed customer treatment.
• Using knowledge to resolve complex customer journeys.
• Collaborating with partners on complex customer treatments.

Skills

Knowledge of Complex Pensions marketplace

Strong communication skills

Experience in rectification environments

Job description

Embark Pensions Rectifications Manager (FTC/ Secondment) page is loaded## Embark Pensions Rectifications Manager (FTC/ Secondment)locations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 2, 2026 (15 days left to apply)job requisition id: 148203**End Date**Thursday 01 January 2026**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**.**Job Description****JOB TITLE:** Embark Pensions Rectifications Manager (FTC/ Secondment)**SALARY:** £59,850 to £66,500**LOCATIONS:**Edinburgh**HOURS:**Full-Time**WORKING PATTERN:**Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites**Additional Information:** This is a 12-month contract opportunity**About this Opportunity**We have a fantastic opportunity to join our Embark Pensions team. Working in a fast-paced environment, you'll act as an SME for both internal and external partners, offering timely guidance on customer treatments. You’ll be part of a high performing team working on a significant programme across a suite of complex products to put things right for our customers. You’ll use your knowledge of Embark Pensions Products as well as your commercial knowledge to inform direction and build business responses. You’ll also help us develop our processes of the future to improve how we serve our customers, including our adviser network, to deliver great outcomes**What You’ll Be Doing**The role involves:* Working with a strong and successful unit to consistently deliver on agreed customer treatment. Developing the team through coaching and knowledge share.* Using own knowledge and commercial insight to resolve particularly complex individual customer journeys.* Collaborating with partners, providing guidance and direction on complex customer treatments.* Delivering multiple projects to support business objectives and goals.* Helping develop future customer treatments to resolve journeys for our customers.* Identifying the root cause of issues and sharing insight to improve future decision making.**Why Lloyds Banking Group**Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.**What You’ll Need*** You’ll ideally have knowledge of the Complex Pensions marketplace, knowledge of Embark Pensions products would be highly desirable.* Experience of working with high performing teams, including in a rectification environment, would be desirable.* Experience of collaborating with 3rd party suppliers and or Advisers would be advantageous.* Experience of making processes clearer and simpler, delivering better outcomes for customers.* You’ll be a strong communicator experienced at collaborating with a wide range of partners.**About Working For Us**Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.**We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual performance-related bonus* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* 30 days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policiesIf you’re excited by the thought of becoming part of our team, get in touch. **We’d love to hear from you.****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.