Email Marketing Specialist

Fixate Group; City of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing CRM agency in the UK seeks an entry-level CRM Specialist who is proactive and ready to take ownership. You’ll build customer journeys, write compelling emails, and manage multiple client projects. With direct access to decision-makers, this role offers the chance to make a real impact in a supportive environment. Experience with CRM tools, particularly Klaviyo, and strong organizational skills are essential. This position is remote-first, allowing flexible working arrangements.

Benefits

Flexible working hours

Opportunity for growth

Qualifications

• 1-3 years of marketing experience required.
• Hands-on success with CRM tools is crucial.
• Organizational skills to juggle projects effectively.

Responsibilities

• Build effective customer journeys for clients.
• Write high-converting email copy.
• Advise on strategic opportunities in CRM.

Skills

CRM tools experience

Ability to write copy

Data analysis

Project management

Strategic thinking

Fluency in English

Familiarity with AI tools

Tools

Klaviyo

Job description

You’re 1–3 years into your marketing career and starting to feel the limitations. Slow processes, too many layers of approval, and not enough ownership. You want more responsibility, more exposure to strategic work, and the freedom to have a real impact. Sound familiar?

We’re a growing CRM and retention marketing agency, and we’re looking for someone ready to level up—someone who’s commercially minded, proactive, and ready to work closely with decision‑makers from day one.

What Sets This Role Apart

Direct access to the founder. No endless chains of command—just a clear line to the people shaping the strategy. Your input will matter, and you’ll see your work brought to life quickly.

You’ll grow faster here. While others are still stuck on minor tasks, you’ll be owning and delivering full CRM strategies for ambitious brands. You’ll be supported, but trusted to take the lead where you’re ready.

Flexible working, actually. Work from home, pop into London, or take your laptop to a café—whatever suits you best. As long as you’re delivering strong results, we trust you to manage your time.

You’ll Be Doing

You’ll be the go-to CRM specialist for a portfolio of exciting clients. Your work will include:

• Building effective customer journeys
• Writing high-converting email copy
• Configuring automation workflows
• Advising on strategic opportunities to drive results

You’ll also support implementation across channels, and occasionally step in to guide or adjust creative output — whether that’s refining copy or tweaking email design — to ensure everything stays on track and aligned with best practices.

You’ll use data to back up your decisions, AI tools to streamline your workflow, and your initiative to make things happen.

You Might Be a Great Fit If…

• You understand that CRM isn’t just about nice emails—it’s about driving real business value
• You’ve already had some hands-on success with CRM tools (especially Klaviyo) and can speak confidently about performance metrics and outcomes
• You’re comfortable writing copy, editing designs, and adapting to different brand voices
• You’re able to manage members of the creative team to produce high quality output
• You’re highly organised and able to juggle multiple client projects without dropping the ball
• You’re fluent in English and confident communicating directly with clients and stakeholders
• You’re already using AI tools to save time, boost output, or spark new ideas

Bonus if you’ve worked with SMS or push marketing.

Ready to Apply?

If you’re ready to step into a role where your work has real impact and your ideas are heard, we’d love to hear from you. This is more than just a job—it’s your opportunity to take real ownership of your CRM career.

Based anywhere in the UK | Remote-first culture | Founder-led agency

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Marketing Services