Elite Aftersales Retention Specialist

Williams Body Repair Centre (Manchester); Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive service provider in Manchester is looking for an Aftersales Retention Advisor. You will ensure exceptional service delivery in a fast-paced environment and possess strong communication and IT skills. The role comes with competitive benefits, including up to 27 days of holidays, life assurance, and a referral bonus. Join a family-oriented team dedicated to delivering outstanding service to customers.

Benefits

Up to 27 days holidays

Life assurance cover

Annual children’s Christmas party & staff party

Referral scheme bonus of £1,000

Staff Canteen

Onsite parking

Qualifications

• Experience in a fast-paced contact centre or customer service environment.
• Ability to accurately process/input information.
• Focused on delivering exceptional customer service.

Responsibilities

• Ensure efficient service delivery to customers.
• Use excellent communication to assist customer needs.

Skills

Customer service skills

Excellent IT skills

Communication skills

Organisational skills

Interpersonal skills

Job description

A prestigious automotive service provider in Manchester is looking for an Aftersales Retention Advisor. You will ensure exceptional service delivery in a fast-paced environment and possess strong communication and IT skills. The role comes with competitive benefits, including up to 27 days of holidays, life assurance, and a referral bonus. Join a family-oriented team dedicated to delivering outstanding service to customers.