Senior Customer Success Manager Discovery & Search United Kingdom

Applied Intuition Inc.; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading digital experience platform company is seeking a Senior Customer Success Manager to engage with clients on their digital transformation journeys. This role involves collaborating closely with customer teams to deliver innovative digital solutions and maximize the Bloomreach platform's value. Candidates should have significant experience in digital technologies and a strong customer orientation in a fast-paced, collaborative environment. The position offers growth potential and a flexible work-from-anywhere policy.

Benefits

Growth potential and development support

Work from Anywhere policy

Flat structure with open-source mentality

Performance bonuses

Employee referral bonuses

Qualifications

• 3+ years of professional experience in consulting.
• Experience with digital experience technologies.
• Hands-on experience with SaaS is a plus.

Responsibilities

• Influence customers and showcase Bloomreach’s value proposition.
• Demonstrate a digital experience vision effectively.
• Ensure a successful digital experience roadmap.

Skills

Customer orientation

Exceptional collaboration skills

Analytical thinking

Presentation skills

Creative thinking

Tools

Digital experience technologies

SEO tools

E-commerce tools

Job description

Senior Customer Success Manager - Discovery & Search

United Kingdom

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer‑first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —Loomi AI— so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach is seeking a Customer Success Manager / Digital Experience Manager to engage with our customers to take them on a digital experience transformation journey. This role is on the cutting edge of the digital experience industry and will be developing the best practices and innovative ideas in the market. Partnering with our customers’ leadership and delivery teams, Digital Experience Managers drive a program of change to build the digital experience and advise their customers on how to get the most out of the Bloomreach platform to drive business value. They work side‑by‑side with our customer teams to partner in the digital journey, help them ideate and envision the art of the possible to deliver as much value as possible with the Bloomreach digital experience platform.

Your role will require significant collaboration with customers and internal teams to deliver innovative ideas and business value to our customers. You will need to spend significant time with our customers – educating them on the potential of Bloomreach and their digital experiences. Additionally, you will work cross‑functionally with our Bloomreach teams – Account Management, Product, Technical Services, Business Services, Support – to ensure that our customers are getting the newest ideas and the best value while feeding customer ideas and questions back to the appropriate Bloomreach teams.

A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

Responsibilities

• Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
• Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
• Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
• Establish yourself in the marketplace and internally as a thought leader and trusted advisor to customer teams and account teams
• Own the customer satisfaction and value demonstration in strategic accounts

The ideal candidate

• 3+ years of professional experience, including technical and/or business consulting
• 3+ years of relevant experience in digital experience technologies
• Analytical and comfortable identifying stories within raw data
• Have the drive and flexibility to roll up your sleeves and work hard in a fast‑moving startup environment
• Strong presentation and communication skills, with creative and out‑of‑the‑box thinking
• Hands‑on SaaS experience is a plus
• Management experience is a plus
• Experience with SEO, Site Search, and Merchandising tools are a plus
• E‑commerce experience is a plus
• B2B Experience is a plus

What we offer

• A challenging position with lots of growth potential: feel empowered and gain the support you need for personal and professional development.
• A Work from Anywhere philosophy: Work with a team of fiercely intelligent, international coworkers in our office in the heart of London or work from anywhere! The choice is yours.
• A flat, non-hierarchical structure and open‑source mentality.
• A commitment to excellence and the fierce loyalty with which we value our team members.

Compensation

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
• Everyone gets to participate in the company’s performance bonus.
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries – Bloomversaries!

Excited? Join us and transform the future of commerce experiences!

If this position doesn’t suit you, but you know someone who might be a great fit, share it – we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

By submitting this form you consent to Bloomreach processing your data and contacting you to fulfill your request. For more information on how we are committed to protecting and respecting your privacy, please review our Privacy Policy and our Recruitment Privacy Notice.