Field Service Engineer

Thales Group; Glasgow; Hybrid; GBP 40,000 - GBP 52,000; Full time

Job summary

A global technology leader is seeking a Field Services Engineer to provide operational support for Sonar systems on Royal Navy and export submarines. This role involves front-line support, training, and fault diagnosis, requiring travel across the UK and sometimes overseas. Candidates should have experience in complex engineering systems, be self-motivated, and possess strong communication skills. Flexibility in work patterns is encouraged, and the role requires SC Clearance.

Benefits

Flexible working hours

Career development opportunities

Health and well-being support

Qualifications

• Demonstrable experience in conducting installations and or support engineering.
• Demonstrable knowledge of complex engineering systems (Hydraulic, electrical, and electronic).
• Able to communicate at all levels in spoken and written English.

Responsibilities

• Support Royal Navy and Export Platforms in Defect Rectification.
• Conduct front-line support including fault diagnosis and testing.
• Provide on-call telephone support to customers.
• Conduct local training for other Thales engineers.

Skills

Installation and support engineering

Knowledge of complex engineering systems

Use of IT tools

Use of generic test equipment

Job description

Location: Glasgow, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.**Field Services Engineer****HMNB Clyde, Helensburgh** **(Faslane)****Primary Purpose of the Role:**As a Field Services Engineer, you will be responsible for the deployment, setting to work and in service support principally of Sonar systems deployed on Royal Navy and export customers Ships / Submarines.The role is based at HMNB Clyde, Helensburgh, but the nature of supporting the RN can mean a requirement to travel, sometimes at short notice – both across the UK and occasionally overseas – which the successful candidate would be expected to support.**Principal Relationships:*** Accountable through the Field Services Manager to the Head of Field Services Engineering* Lead Field Services Engineer - ASW* Other Field Services Engineers in your team* Other Field Service Managers and teams across the UK* Project teams + Programme Managers + Service Delivery Managers + Project Planners**Key Responsibilities and Tasks:*** Support to both Royal Navy and Export Platforms in Defect Rectification: + Act as primary on-site interface between Thales UK and RN Ships Staff + Conduct front-line support including fault diagnosis and testing both in harbour within UK / foreign countries and acceptance trials at sea. + Provide On-Call telephone support to our customers (Once at a suitable level of knowledge), both inside and outside normal working hours + Conduct local training as required of other Thales engineers and also RN staff both alongside and at sea. + Write site visit reports. + Support to both Royal Navy and Export Platforms Maintenance Periods / Refits: - Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections. - Conduct scheduled maintenance activities - Escalate engineering issues to the Lead Field Services Engineer – ASW, Field Services Manager or Service Delivery Manager as required. - Write post maintenance reports.* Weekly reports to the Lead Field Engineer - ASW/Field Services Manager/Service Delivery Manager as required + Activities undertaken. + Upcoming activities. + Successes, challenges, opportunities. + Identify any support required from the project or department.* Be responsible for the Health and Safety of all Thales activities carried out by you and comply with the following: + Risk Assessments. + COSHH Assessments. + Safe systems of work. + Be ultimately accountable for your own day-to-day welfare + Identification of your own personal and professional development. + Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR). + You will also perform additional ad-hoc duties that will arise from time to time that are consistent with the nature of this position.**Key performance Indicators against Responsibilities and Tasks:**This role and the Field Service Engineering Team is continually monitored for performance and some of the following Key performance indicators (KPI’s) will be used:* Quality of work produced against agreed standards.* Delivery to timescales.* Delivery to budget.* Performance against Thales key values.* Performance against mandatory training and the development of team competence in Thales Sonar systems (S2076/S2054).**Expected Competence Level:****Skills (underpinning Knowledge)*** Demonstrable experience in conducting installations and or support engineering preferably in a maritime environment.* Demonstrable knowledge of complex engineering systems (Hydraulic, electrical and electronic)* Able to use a range of IT tools.* Able to use range of generic test equipment**Experience:**Ideally you will have a track record of performing in a relevant engineering discipline, preferably dealing with Complex Systems (electrical, electronic and hydraulic). You will have hands-on experience of dealing with technical issues, with demonstrable capability of resolving technical issues methodically. You will have strong interpersonal skills and the ability to communicate at all levels in spoken and written English. Your experience will demonstrate your high level of self-motivation and the ability to work under pressure are vital.Connect with Fiona Tal, Talent Acquisition Partner #LI-FT1 who is eager to explore together with you this exciting opportunity.**This role will require SC Clearance. It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant will undergo, achieve, and maintain SC Clearance. Please visit the UKSV website for further guidance. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.**In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.Great journeys start here, apply now!