Ecommerce Client Success Associate — Hybrid (NJ)

Applied Intuition Inc.; Newport; Hybrid; GBP 51,000 - 67,000; Full time

Job summary

A global ecommerce solutions provider is seeking an Associate Customer Success Manager in Newport. You will support the Customer Success Management team in driving sales and customer satisfaction, manage day-to-day client interactions, and develop reporting for identifying growth opportunities. The role requires 1-2 years of related experience and strong analytical skills. Benefits include competitive salary, hybrid working, and a commitment to diversity and inclusion.

Benefits

15 days of PTO

401(k) with company match

Life assurance

Comprehensive health benefits

Dental and vision coverage

Competitive salary

Professional development

Hybrid working

Diversity and inclusion initiatives

Qualifications

• 1-2 years of relevant business or professional experience.
• Experience with enterprise reporting systems and analyzing data sets.
• Ability to communicate clearly and effectively in both oral and written forms.

Responsibilities

• Support the CSM team's achievement of client sales and satisfaction.
• Respond to client questions and monitor ticketing system for prompt resolution.
• Assist in developing and executing client initiative project plans.

Skills

Analytical skills

Strong communication

Problem-solving

MS Office proficiency

Relationship building

Job description

A global ecommerce solutions provider is seeking an Associate Customer Success Manager in Newport. You will support the Customer Success Management team in driving sales and customer satisfaction, manage day-to-day client interactions, and develop reporting for identifying growth opportunities. The role requires 1-2 years of related experience and strong analytical skills. Benefits include competitive salary, hybrid working, and a commitment to diversity and inclusion.