CRES Administrator

Swiss Re - Schweizerische Rückversicherungs-Gesellschaft; Greater London; On-site; GBP 28,000 - GBP 42,000; Full time

Job summary

A leading global provider of reinsurance is seeking a highly organized CRES Administrator in London to support office management. The role includes overseeing communication, finance, project coordination, and vendor relationships to ensure smooth office operations and high-quality service delivery. Ideal candidates are proactive, customer-focused individuals with experience in facilities management. The base salary range is competitive, from 28,000 GBP to 42,000 GBP. This position offers the opportunity to significantly impact workplace experiences.

Benefits

Collaborative work environment

Equal opportunity employer

Career development opportunities

Qualifications

• Ability to multitask and manage competing priorities.
• Confident working with financial processes and systems.
• Proactive in collaborating with diverse stakeholders.

Responsibilities

• Create and distribute Service Communication Messages.
• Prepare and process invoices and statements.
• Manage Snow tickets with Facility Management Support Officers.
• Support vendor management and site visits.
• Act as a key contact for suppliers and vendors.

Skills

Highly organized

Customer-focused

Strong interpersonal skills

Proficient with MS Office Suite

Data input skills

Solutions-oriented

Education

Previous experience in facilities management

Tools

Visitor/helpdesk management systems

Job description

We are seeking a highly organized and detail‑focused professional to join Swiss Re as a CRES Administrator, supporting our UK & Ireland Corporate Real Estate & Services team in London. In this role, you will play a key part in ensuring the smooth operation of our workplace by delivering high‑quality office and facilities management support.

You will contribute across several core areas - including communications, finance administration, project coordination, and relationship management - helping to maintain seamless day‑to‑day operations and an excellent service experience for colleagues and stakeholders.

This is an on‑site role, and being physically present in the London office is essential. Your in‑person presence enables effective coordination with internal partners, timely response to operational needs, proactive issue resolution, and the delivery of a consistently high standard of customer service across our facilities.

About the Role

Swiss Re is seeking a highly organized, detail‑oriented professional to join the UK & Ireland Corporate Real Estate & Services team as a CRES Administrator. Based at our London office, you will play a key role in delivering seamless office, facilities, and service management support across the business.

Working at the heart of our operations, you’ll support communication, finance, administration, project coordination, and supplier relationship management - helping ensure an efficient, well‑run, and service‑focused workplace.

Being physically present in the office is essential for this role. As a central point of coordination for colleagues, suppliers, and on‑site services, your in‑person presence enables timely issue resolution, effective collaboration, and high‑quality customer service across our facilities.

What You Will Do

Communication Support

• Create and distribute Service Communication Messages (SCOM) via ContactOne.
• Coordinate poster distribution and support event‑related communications.
• Maintain and update CRES information on ContactOne and the Enterprise portal.

Finance Support

• Prepare and process invoices, statements, and sub‑tenant billing.
• Support colleagues with purchase orders (POs) and invoices via MySpend / Coupa.

Administration Support

• Manage Snow tickets in collaboration with Facility Management Support Officers (FMSOs).
• Assist with workplace management and data upkeep in IWMS / Planon or InSite.
• Support and coordinate DSE assessments, first‑aid and fire marshal training, and Health & Safety administrative tasks.
• Support legal compliance, Internal Environmental Management (IEM) topics, and ISO certifications (e.g., ISO14001, ISO50001).

Project Support

• Support CRES projects, including vendor management, coordination of site visits, meeting minutes, and ongoing tool improvements (e.g., GRRS, Schedule Now, Global Visitor Tool).

Relationship Management

• Act as a key contact for multi‑site suppliers & vendors (e.g., Fruitful Office, Lyreco, St John Ambulance).
• Attend supplier and sub‑tenant meetings, addressing queries and ensuring service consistency.

What You Bring

We are looking for someone who is:

• Highly organized with ability to multitask and managing competing priorities.
• Customer‑focused with strong interpersonal and communication skills.
• Confident working with financial processes, systems, and data input.
• Proactive, solutions‑oriented, and able to collaborate with diverse stakeholders
• Proficient with MS Office Suite and visitor/ helpdesk management systems
• Previous experience in facilities, office management, or corporate services essential

Why Join Us?

At Swiss Re, you’ll join a collaborative, supportive team committed to delivering first‑class workplace experiences. You will gain experience across a range of operational areas, develop strong relationships with internal and external partners, and contribute to the smooth running of some of our most important corporate services.

This role provides an excellent opportunity to build a career within Corporate Real Estate & Services while making a direct impact on our colleagues’ day‑to‑day experiences.

If you're excited about this opportunity and meet the qualifications, we invite you to submit your application. Together, let's shape the future of workplace management at Swiss Re.

Swiss Re is an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, gender, disability, or background.

The base salary range for this position is between 28,000 GBP and 42,000 GBP (full time equivelent). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Start your career journey with Swiss Re.