Regional Operations Manager

Shou; Manchester; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A growing facility management company in Manchester is seeking a Regional Operations Manager to oversee operational processes across 150 cleaning contracts. You will be responsible for managing Cleaning Account Managers, ensuring quality service delivery, and maintaining client relationships. The ideal candidate will have strong leadership skills, exceptional communication abilities, and a proven track record in management. This is a full-time, permanent position with benefits including a company car and extra holiday days.

Benefits

Company car

Fuel card

Mobile Phone / Laptop

Extra days holiday for every year completed

Free parking

Access to weekly Padel Tennis sessions

Qualifications

• Proven track record of KPI management & ensuring SLAs are met.
• Knowledge of Employment Legislation.
• Experience of managing a team and knowledge of HR policies.

Responsibilities

• Manage Cleaning Account Managers effectively.
• Plan & organize diaries for operational excellence.
• Build & maintain successful client relationships.
• Ensure operations align with health & safety regulations.
• Coach & develop your team for service excellence.

Skills

Exceptional communication skills

Strong leadership & management skills

Ability to meet deadlines and thrive under pressure

IT literate

Strong teamworking skills

Job description

Job Description

Sentrex Services UK Ltd is a multi-million pound rapidly expanding Contract Cleaning and Facility Management Company. Sentrex was founded in 2009 and our Directors & Managers have over 30 years combined experience in the industry. Sentrex provide a wide variety of services to commercial businesses across a variety of industries including Food Hygiene, Warehouse &amp Distribution, Education & Financial Services.

Sentrex Services Culture

Sentrex was founded in 2009 and currently employs around 500 employees across the UK with around 20 employees based in our Head Office in Greater Manchester. If you are a dedicated, articulate & determined individual who enjoys working closely with Clients & staff to build relationships then we want to hear from you.

Due to retirement, we are looking to recruit a talented Regional Operations Manager.

Our core services include daily cleaning, industrial & specialist cleaning, window cleaning, grounds maintenance services. In addition to this we also provide washroom, waste management, pest control & building maintenance solutions.

The Opportunity

To join this multi million pound rapidly expanding Contract Cleaning and Facility Management Company and to manage the operational processes for the Region. You will be supporting Cleaning Account Managers in the provision of the service delivery across 150 cleaning contracts throughout the Northwest.

As Operations Manager you will be responsible for managing Cleaning Account Managers

• Successful management of the team through monthly 1-2-1s, appraisals and regular team meetings
• Plan & organise the diaries to ensure operational excellence at all times
• Drive a culture of teamwork & customer service excellence
• Build & Maintain successful Client relationships & drive service excellence
• Control contract operations for your area including management of budgets, expenditure, client satisfaction, service delivery, quality control checks.
• Ensure all operations are carried out in line with company regulation in relation to Health & Safety & Environmental Policies in addition to ensuring our obligations under safeguarding & duty of care are also met.
• Develop existing contracts in relation to continuous service improvement as well as upselling & cross selling of services
• Coach & develop your team to ensure service excellence
• Manage the mobilisation of new contracts ensuring a smooth transition from the commercial team to the operations team
• The ability to effectively communicate with all stake holders across the business

The successful candidate will be able to demonstrate the following:

• Exceptional communication skills across all areas of the business
• Ability to meet deadlines and thrive under pressure
• Strong teamworking skills
• IT literate
• Strong leadership & management skills
• Knowledge of Employment Legislation
• Proven track record of KPI management & ensuring SLAs are met
• Knowledge of ISO procedures
• Knowledge of health & safety & environmental regulations
• Experience of managing a team and knowledge of HR policies.

Job Types: Permanent, Full-time

Benefits:

• Company car
>Fuel card
• Mobile Phone / Laptop
• Extra days holiday for every year completed
• Free parking
• Access to weekly Padel Tennis sessions