Customer Service Support Officer

School Result; Cardiff; Hybrid; GBP 25,000; Full time

Job summary

A leading company in compliance support is hiring a full-time Customer Service Support Officer in Cardiff. This hybrid role involves conducting pre-audit checks, providing customer feedback, and ensuring compliance standards. The ideal candidate should have strong customer service experience and attention to detail. Benefits include enhanced parental leave, healthcare plan, and a pension scheme with employer contributions.

Benefits

Enhanced parental leave

Generous annual leave

Healthcare plan

Pension scheme with employer contributions

LinkedIn Learning license for development

Qualifications

• Strong customer service and administrative experience.
• Excellent attention to detail and written English.
• Confident handling enquiries via phone and email.

Responsibilities

• Conduct pre-audit checks on customer documentation.
• Identify missing information and provide feedback to customers.
• Guide customers on improvements needed to pass audits.
• Offer health and safety advice (training provided).
• Ensure documentation meets standards before full audit.

Skills

Customer service experience

Attention to detail

Communication skills

Ability to handle enquiries

Team-oriented mindset

Job description

Overview

Alcumus is hiring a full-time Customer Service Support Officer (internally titled Technical Support Officer) to join its Audit Services team in Cardiff. This hybrid role blends customer service and compliance support, offering a chance to contribute to safer workplaces through Alcumus’ SafeContractor accreditation platform.

Key Details

• Location: Cardiff, Wales (Hybrid: 3 days/week on-site)
• Salary: £24,800 per annum
• Contract Type: Permanent, Full-Time
• Department: Operations
• Reporting To: Technical Team Manager

Responsibilities

• Conduct pre-audit checks on customer documentation
• Identify missing information and provide feedback to customers
• Guide customers on improvements needed to pass audits
• Offer health and safety advice (training provided)
• Ensure documentation meets standards before full audit
• Maintain consistent quality and compliance processes
• Communicate via phone and email to support customer queries

Candidate Profile

Essential Skills

• Strong customer service and administrative experience
• Excellent attention to detail and written English
• Confident handling enquiries via phone and email
• Ability to identify discrepancies and apply quality standards
• Team-oriented mindset with collaborative approach

Desirable

• Interest or experience in health and safety or compliance (not required)

Benefits

Personal Health & Wellbeing

• Enhanced parental leave
• Generous annual leave
• Healthcare plan
• Annual Giving Day
• Cycle-to-work scheme

Future Planning

• Pension scheme with employer contributions
• Life assurance (3x base salary)
• Rewards program with discounts and cashback
• LinkedIn Learning license for development

Application Process

• Response within 15 working days
• Interview stages:
  • Discovery call with recruiter
  • First interview via Microsoft Teams
  • Final interview (likely face-to-face) with stakeholders
• Adjustments available to support candidates during the process

Diversity & Inclusion

Alcumus is an equal opportunity employer committed to building a diverse and inclusive workplace. All applicants are welcome, and transferable skills are valued even if not all criteria are met.

How to Apply

Click here to apply via Alcumus’ careers portal. Early applications are encouraged due to high interest.