Client Success Manager, Vice President

LGBT Great; City of Edinburgh; Hybrid; GBP 65,000 - GBP 85,000; Full time

Job summary

A global investment management firm in Edinburgh seeks a seasoned professional with 6+ years in financial services to join their Aladdin business. The role involves client relationship management and technical problem-solving, contributing to a cohesive client experience. Candidates should possess strong communication skills and a working knowledge of financial markets and tools like SQL and Python. This position offers opportunities for professional growth in a dynamic, hybrid work environment.

Benefits

Flexible time off

Education reimbursement

Comprehensive health resources

Qualifications

• 6+ years of experience in financial services, Technology, Consulting or Buy Side firm.
• Working understanding of equity, fixed income, alternatives, and derivative markets.
• Excellent communication and presentation skills.

Responsibilities

• Own the oversight and delivery of service for clients of the Aladdin business.
• Develop relationships with client SMEs and C-level communication.
• Host service KPI meetings and monitor inquiry health.

Skills

Client relationship management

Technical problem solving

Communication skills

Organizational skills

Knowledge of financial markets

Education

6+ years of experience in financial services

Tools

SQL

Python

VBA

Job description

About this role

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock’s mission is to create a better financial future for our clients. We have a responsibility to be the voice of the investor, and we represent each client fairly and equally. Constant communication with a diverse team of partners strengthens us and delivers better results for our clients. Continuous innovation helps us bring the best of BlackRock to our clients.

BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iSharesETFs.

Are you a highly motivated professional interested in building a career in FinTech? Can you shape and enhance clients’ investment processes? Do you thrive on working with clients and internal teams to solve complex problems?

Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges?

If this sounds like you, then join our Aladdinbusiness. As a member of one of BlackRock’s fastest growing areas, you will have the technical and client-facing skillset to work on the complete investment lifecycle – leveraging cutting edge technology to help some of the largest institutions and investors in the world.

In this role, you will:

• Own, alongside client team, the comprehensive oversight and delivery of service for clients of the Aladdinbusiness, connecting multiple partner teams to deliver a cohesive client experience.
• Own relationships with client SME’s, “super-users” of the platform and C-level communication on projects status.
• Develop a deep understanding of your client’s business objectives, and leverage Aladdin expertise to achieve their organizational goals and regulation needs.
• Build strong relationships within BlackRock Solutions, in support of your clients
• Utilize Aladdin’s suite of risk modeling, trade, compliance, and post-trade capabilities to deliver best-in-class solutions for our clients.
• Work closely with Aladdin product managers, developers, financial modelers and specialists to further the value proposition of the Aladdin platform.
• Contribute to cross-functional initiatives aimed at reducing client issues.
• Implement internal process adjustments to elevate client experience and reduce incident count.
• Ensure timely and accurate day-to-day BAU client support, in partnership with internal teams.
• Host service KPI meetings and oversee holistic service metrics, proactively monitoring inquiry health.
• Adapt internal best practices to improve aspects of service as identified in KPI metrics.
• Identify workflow gaps and areas for synergy across client base and work with partner teams to implement solutions in mass.

We have:

• The feel of a start-up with the backing of the world’s largest asset manager
• A dynamic environment with professional growth opportunities and a welcoming employee culture
• Sophisticated clients who call on our expertise to achieve strategic and tactical objectives ranging from streamlining workflows to implementing creative and innovative solutions
• An organization that prides itself on delivering a superior user experience

You have:

• 6+ years of experience in financial services, Technology, Consulting or Buy Side firm.
• A working understanding of equity, fixed income, alternatives, and derivative markets. Analytics or compliance, trading, and operations with experience in advising clients and/or adapting technology solutions for portfolio strategies, portfolio optimization, risk assessments, and performance attribution or post-trade workflows
• Familiarity with buy-side investment management workflows, proficient in market trends
• A consultative approach to understanding client needs and a passion for solving problems
• Well organized with the ability to manage multiple priorities with a hands-on approach
• Strong interest in technology and an aptitude for learning new systems
• Emotional ownership, pride in what you do and a strong team ethos
• Excellent interpersonal skills with the ability to develop lasting partnerships with client’ senior management
• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
• Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team
• Business fluent, excellent communication and presentation skills

You may have:

• Direct portfolio / risk management, trading, compliance, or operations analyst experience
• Proficiency in working with large sets of data
• A working knowledge of SQL, UNIX, VBA, R, Python, or similar tools, and/or Aladdin

Who are our clients?

• Portfolio managers, risk professionals, operations experts, and data analysts at all levels of an organization. The Aladdin platform empowers users from all walks of life to achieve their investment and risk management goals by providing them with direct access to the best-in-class investment technology, cutting edge risk modelling methods and a dedicated team of service specialists. We pride ourselves on delivering a differentiated service, not software.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | :

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.