Food and Beverage Operative

Klarent Hospitality Group; Southampton; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A hospitality company in Southampton is looking for a Food & Beverage Operative to enhance guest experiences and support the delivery of exceptional customer service. Responsibilities include working in various dining areas, interacting with guests, and ensuring customer requests are handled promptly. Candidates should demonstrate a positive attitude, strong communication skills, and the ability to work as part of a team. This role offers opportunities for personal development and growth within the hospitality brand.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounts on hotel stays

Fully funded apprenticeships

Annual holidays including bank holidays

Pension enrollment

Qualifications

• Passionate and willing to learn.
• Positive attitude and ability to make guests smile.
• Ability to work mornings, afternoons/evenings, and weekends.
• Good command of the English language for communication.

Responsibilities

• Support the team in delivering exceptional customer service.
• Communicate effectively with guests and the kitchen.
• Respond promptly to customer requests and queries.
• Welcome guests in a polite and friendly manner.

Skills

Customer service

Teamwork

Multitasking

Good communication

Organizational skills

Job description

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role

• Food & Beverage Operative supports their team in delivering exceptional customer service
• Your working areas may vary i.e, F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
• Have a visible presence within your working area
• Ensure that all customer requests and queries are responded to promptly and effectively
• Able to learn from points of complaints to enhance future customer service
• Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
• Have a good insight knowledge of hotel and the hotel’s products