Senior Collections Team Lead – Debt Recovery

Kernow Vet Group; Bradley Stoke; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent veterinary service provider in the UK seeks a Senior Collections Case Official to lead a team ensuring objectives are met. Responsibilities include managing debt collection processes, coaching the team, and handling complex queries. The ideal candidate will have strong leadership and communication skills, with experience in debt collection preferred. This role offers a hybrid work model, competitive salary, and various employee benefits including work-life balance, 26 days of annual leave, and more.

Benefits

Work-life balance

26 days annual leave

Cycle to Work scheme

Employee wellbeing initiatives

Pension

Discretionary Bonus

Discounted staff pet care

Dog Friendly office

Free Parking available

Qualifications

• Previous experience in a people management role is essential.
• Background in debt collection or customer contact environment is preferred.
• Ability to make effective decisions with integrity.

Responsibilities

• Lead and support the team of Collections Case Officials.
• Handle inbound and outbound client contacts.
• Ensure team objectives, SLAs, and KPIs are met.

Skills

Leadership skills

Coaching and mentoring abilities

Excellent communication skills

Planning and organisational skills

Problem-solving

Time management

Job description

A prominent veterinary service provider in the UK seeks a Senior Collections Case Official to lead a team ensuring objectives are met. Responsibilities include managing debt collection processes, coaching the team, and handling complex queries. The ideal candidate will have strong leadership and communication skills, with experience in debt collection preferred. This role offers a hybrid work model, competitive salary, and various employee benefits including work-life balance, 26 days of annual leave, and more.