Customer Assistant

Redefined; Bo'ness; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading retail company located in Bo'ness seeks a motivated Customer Assistant to join their team. The role involves assisting customers, managing deliveries, and maintaining store organization. Candidates should have a positive attitude, flexibility in shifts, and strong customer service skills. The position offers competitive hourly pay, 30-35 days of holiday, a pension scheme, and numerous other benefits such as 10% in-store discount. Join this dynamic environment and help create an exceptional shopping experience.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Enhanced family leave

Long service award

Qualifications

• Experience in a fast-paced retail environment.
• Excellent customer service skills are essential.
• Flexibility to adapt to changing priorities.

Responsibilities

• Assist customers with their questions and requests.
• Handle deliveries as they come into the store.
• Provide excellent customer service at all times.
• Maintain the bakery by ensuring fresh goods are available.
• Merchandise and manage middle aisles effectively.

Skills

Customer service skills

Ability to work in a fast-paced environment

Flexibility in shift timings

Positive attitude

Teamwork

Job description

Summary

£13.00 - £13.95 per hour | 20 hour contract | Various shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well‑being and life outside of Lidl.

We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your retail role and champion you to succeed in your career here – you could even become a Freshness, Non‑Food or Bakery Specialist.

What you’ll do

• Be a Lidl expert, helping our customers with their questions, queries and requests
• Efficiently work deliveries as they arrive in store
• Passionately provide excellent customer service
• Proactively keep the bakery topped up by baking fresh goods
• Expertly merchandise and maintain our middle aisles of Non‑Food products

What you’ll need

• Experience working in a fast‑paced environment
• Excellent customer service skills
• Flexibility to start a shift early or finish late
• A positive approach to changing priorities
• Drive and passion to work hard and make your store a success
• A smile on your face and a friendly manner to inspire your team and help our customers

What you’ll receive

• 30‑35 days holiday (pro rata)
• 10% in‑store discount
• Pension scheme
• Enhanced family leave
• Long service award
• Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.