Quality Assurance Executive

Benova Healthcare Limited; United Kingdom; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A growing healthcare company is seeking a Quality Assurance Executive to support quality processes and customer account management. The ideal candidate should have at least 2 years of experience in administration, customer service, or QA compliance, along with strong attention to detail and communication skills. The role involves managing customer queries, tracking complaints, and coordinating with teams across the UK and China. This hybrid position offers opportunities for career development as the company expands its operations across the UK and Europe.

Benefits

Competitive salary

Career development opportunities

Qualifications

• Minimum of 2 years in admin, customer service, or QA/compliance.
• Strong attention to detail for organization.
• Excellent written and verbal communication skills.

Responsibilities

• Log and track customer complaints following quality procedures.
• Coordinate investigations with the Quality team in China.
• Manage customer queries and documentation requests.
• Build strong customer relationships through effective communication.

Skills

Attention to detail

Excellent communication

Problem-solving

Team collaboration

Tools

Microsoft Office

Databases

Job description

Quality Assurance Executive - Benova Healthcare - Wentbridge

(Hybrid – 2 days on site)

Competitive salary & benefits

At Benova Healthcare, we’re building something exciting — and we’re looking for someone who wants to be part of it.

Who We Are

Benova Healthcare is a fast‑growing global contract manufacturer in the vitamins, minerals and supplements sector. We operate through a modern East–West partnership model with a newly commissioned, BRCGS‑approved 30,000 m² manufacturing facility in Wuzhen, China.

From concept to finished product, we support major retailers, specialist brands and D2C businesses across the UK, Europe and beyond, delivering high‑quality, compliant nutritional products at competitive prices.

Our focus is simple: operational excellence, strong compliance, and a genuinely customer‑centric approach.

About the Role

We’re hiring a Quality Assurance Executive to support both our Quality and Commercial teams. If you enjoy variety, problem‑solving, keeping things organised, and working with lots of different people, this role is a great fit.

You’ll sit between quality processes and customer account support — making sure our systems run smoothly, our documentation is accurate, and our customers feel well supported.

This isn’t a role where you’ll be stuck doing one thing. You’ll be involved in the full flow of communication between our UK office, international teams, manufacturing site, and customers.

What You’ll Be Doing

Quality & Compliance

• Logging, acknowledging and tracking customer complaints in line with internal quality procedures.
• Working closely with our Quality team in China to coordinate investigations and pull together clear reports.
• Keeping QMS (Quality Management System) documentation up to date, accurate and traceable — including version control.
• Tracking CAPAs (Corrective and Preventive Actions), escalating overdue actions and ensuring everything is documented properly.
• Supporting the preparation and maintenance of product specs and compliance documents.

Account & Customer Support

• Managing day‑to‑day customer queries, documentation requests and follow‑ups.
• Coordinating with Quality, Commercial and Operations to progress customer requests smoothly.
• Helping build strong, positive customer relationships through clear communication and reliable follow‑through.
• This role gives you real visibility across the whole business — and the chance to be the person who keeps everything joined up and moving forward.

What We’re Looking For

• At least 2 years’ experience in admin, customer service or a junior QA/ compliance role.
• Strong attention to detail for staying organised.
• Excellent written and verbal communication — you’ll be speaking with UK, EU and China teams daily.
• Confident using Microsoft Office and databases.
• Someone who enjoys working across departments and solving problems collaboratively.
• A willingness to learn — we provide full training and development.
• Experience in healthcare, manufacturing or FMCG is a bonus, as is a second language, but neither is essential.

Why Join Us?

This role is ideal if you’re early in your career but want more responsibility, exposure and room to grow. You’ll be joining a company that’s expanding its UK and European operations, which means plenty of opportunity to develop as we grow.

Interested?

If you’re curious, detail‑driven and enjoy working with people, we’d love to hear from you. Apply now or drop a message for a confidential chat.

Please Note – This is an exclusive agreement between Benova Healthcare and FMCGExec so all third party applications will be forwarded on to Sarah to manage as part of our agreed process.