Urgent & Emergency Care Improvement Consultants

PA Consulting Group; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading consulting firm is seeking Urgent and Emergency Care (UEC) Improvement Consultants to drive transformation in healthcare across England. In this role, you will collaborate with NHS leaders to redesign care pathways and deliver impactful solutions that enhance patient experiences. The ideal candidate has hands-on UEC experience, and excellent communication skills are essential. With a focus on collaboration and innovation, this position offers an opportunity to address urgent care complexities effectively.

Benefits

Health and lifestyle perks with private healthcare

25 days annual leave plus 5 additional days

Generous company pension scheme

Annual performance-based bonus

PA share ownership

Qualifications

• Practitioner with experience in UEC improvement.
• Someone committed to improving the NHS.
• Experience with data modelling is advantageous.

Responsibilities

• Redesign pathways for urgent care to intervene sooner.
• Support systems to move out of crisis mode.
• Deliver services that the NHS workforce values.

Skills

Hands-on experience in improvement and transformation

Proven experience delivering change in UEC settings

Strong communication skills

Ability to influence clinical leaders

Experience with data modeling and analytics

Education

Consultancy background preferred

Job description

Urgent and Emergency Care (UEC) Improvement Consultants

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

• Hybrid working - our approach is to be in the office or on client site a minimum of 3 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• This role can be based in our London Victoria or Manchester locations

Our Operations and Improvement team is looking for exceptional Urgent and Emergency Care (UEC) Improvement Consultants to join our expanding team.

The NHS is at a crossroads. Demand is rising, complexity is rising — but the opportunity to redesign urgent and emergency care for a generation has never been greater.

We’re looking for someone who isn’t afraid to challenge and disrupt the status quo, and who can work with visionary NHS leaders to push the Left Shift movement forward with conviction, clarity, and purpose.

If you’ve ever looked at a congested ED, a spiralling ambulance queue, or a stretched primary care system and thought, “We can absolutely do better than this,” then you’re our kind of person.

You will be part of transformation that:

• Reduces avoidable ED attendances and reroutes patients to earlier, preventative models of care, managing escalation differently.
• Delivers Left Shift for real — not just in slide decks — by redesigning pathways that intervene sooner and closer to home, in partnership with clinical and operational colleagues.
• Builds integrated, data‑driven UEC models that work for patients, clinicians, and systems.
• Supports systems, providers, and ambulance services to break out of crisis mode and into sustainable, future‑ready delivery.
• Cuts through noise and brings clarity to some of the most pressured environments in the NHS

You will have the opportunity to:

• Reimagine what urgent and emergency care could look like across England.
• Drive service redesign with real impact across primary, community, acute, and social care.
• Turn organisational friction into genuine alignment.
• Work alongside brilliant, mission‑driven people who care as much as you do.
• Deliver work that the NHS workforce values — because it makes their lives, and the lives of patients, better.
• Transform experiences for the patients who need it most.

This is career‑defining work.
The kind of work that leaves a legacy.

Qualifications

• A practitioner with hands‑on experience in improvement and transformation across the UEC space — operational, clinical, or consulting.
• Proven experience delivering change within UEC settings.
• Ideally, candidates will have a consultancy background.
• A strategist with the grit to operate within real‑world NHS complexity.
• A communicator who can influence clinical leaders, system architects, and executives alike.
• Someone who believes that “this is how things are” is never the end of the conversation.
• Someone genuinely committed to improving the NHS and supporting delivery of the 10‑Year Health Plan.
• Experience with data modelling and analytics is advantageous.

If you want to make urgent and emergency care safer and fit for purpose — and shift care left with intent and impact — we’d love to speak with you.

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

Please be aware that some of our UK roles at PA Consulting require a UK security clearance.

All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK.

We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying.

Additional information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare
• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
• Generous company pension scheme
• Opportunity to get involved with community and charity-based initiatives
• Annual performance-based bonus
• PA share ownership
• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on [e-mail]