E-commerce Account Manager

WD-40 Company; Remote; GBP 45,000 - GBP 60,000; Full time

Job summary

A leading consumer goods firm seeks an e-commerce sales professional in Milton Keynes to drive sales and customer engagement. You will be responsible for supporting brand growth, presenting solutions based on customer needs, and opening new accounts. The ideal candidate has strong experience in e-commerce, excellent interpersonal skills, and a proven ability to negotiate. This role offers a competitive benefits package to ensure your well-being and engagement at work.

Benefits

Competitive salary

Health and wellness programs

Short-day Fridays

Paid holidays

Additional week off during holidays

Qualifications

• Strong prior e-commerce experience within consumer packaged goods or a similar industry.
• Proactive, curious, and collaborative.
• Valid driving license.

Responsibilities

• Sell and support brand growth with e-commerce customers to achieve sales goals.
• Deliver solution-focused sales presentations.
• Open new e-commerce accounts through targeted research.
• Maintain accurate account plans, forecasts, and reports.

Skills

E-commerce experience

Interpersonal skills

Relationship building

Negotiation skills

Analytical skills

Job description

This role supports the execution of e‑commerce sales and marketing programs with regional and national pure‑play customers, wholesalers, national buyers and resellers to drive revenue and EBITDA growth.

You’ll use market and customer insights to deliver impactful sales presentations and promotional plans, while identifying and opening new e‑commerce accounts through targeted research.

Working closely with marketing and external partners, you’ll support the development and delivery of e‑commerce initiatives, ensuring effective program execution and strong customer engagement. You’ll also help integrate category leadership programs across online and in‑store environments to strengthen sales performance and brand equity.

What You’ll Be Doing

• Remotely sell and support brand growth with pure‑play and hybrid e‑commerce customers to achieve sales and EBITDA goals.
• Understand customer needs and deliver solution‑ and category‑focused sales presentations.
• Present product knowledge, marketing programs, promotions, and technical information in a clear, consultative way.
• Share e‑commerce best practices with customers and partners.
• Support existing customers, distributors, and resellers with content management, promotions, plans, calendars, order processing, and asset management.
• Independently identify, prospect, and open new e‑commerce accounts.
• Drive consumer demand through customer‑specific strategic plans grounded in sales, POS, digital, and insight analysis.
• Partner with marketing on below‑the‑line activities (campaigns, sampling, trade shows, training, displays, events) and tailor national programs for customer needs.
• Maintain accurate account plans, forecasts, and reporting.
• Manage budgets, margins, and routine contract negotiations (rebates, logistics, promotions, digital optimisation, tariffs, pricing).
• Monitor and support customer e‑commerce sites, ensuring strong digital content and optimisation in line with marketplace strategy.
• Analyse customer results and business intelligence to identify actions aligned with customer and company strategy.
• Ensure compliance with regulatory requirements and brand guidelines.
• Contribute to additional activities that support company goals and uphold WD‑40 Company values and code of conduct.

What You’ll Bring To The Role

• Strong prior e‑commerce experience within consumer packaged goods or a similar industry.
• Proactive, curious and collaborative.
• Strong interpersonal, relationship‑building and negotiation skills in a direct or indirect technical sales environment.
• Valid driving licence.

Total Rewards

Our competitive and comprehensive benefits package provides you protection, security, and peace of mind. We offer life‑enhancing health, wellness, and financial programs, including profit incentive rewards, healthcare, generous pension contributions. In addition, we want you to recharge and take time off, so enjoy short‑day Fridays, paid holidays, and an additional paid week off between Christmas and New year to spend with family and friends!

About Us

At WD-40 Company, we believe that purpose-driven and values guided people create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% experiences a sense of belonging.
• A learning-based culture where 85% of our people believe they can achieve their career objectives .
• Over 94% employee engagement as of the Februrary 2025 global employee survey results.
• 99% of our people report that they "love to tell people that they work for WD-40 Company"!

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day.

Thank you for considering WD-40 Company in your career search!

#PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.