Domiciliary Care Branch Manager

Kingsley Healthcare; Lowestoft; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading care provider in Lowestoft is seeking a manager to oversee branch operations, ensuring the delivery of high-quality, compliant care. This role entails leading staff, managing daily operations, and fostering client relationships in a stable, evolving environment. Candidates must possess management experience within domiciliary care, hold at least an NVQ Level 4/5 in Health and Social Care, and demonstrate strong leadership and business acumen. Join a forward-thinking organization that values excellence and compassion in care.

Benefits

Support for professional development

Positive work environment

Recognition as a Real Living Wage employer

Qualifications

• Strong demand for high standards of care within the Lowestoft branch.
• Experience in managing staff and ensuring service continuity.
• Ability to oversee daily operations and ensure regulatory compliance.

Responsibilities

• Lead and manage branch staff, fostering a positive work environment.
• Provide out-of-hours operational cover and manage emergency situations.
• Oversee daily operations, including scheduling and care planning.
• Ensure regulatory compliance and effective risk management.
• Build client relationships and promote services.

Skills

Previous management experience within a domiciliary care setting

Excellent business acumen

Comprehensive knowledge of CQC standards

Good leadership skills

Full UK driving licence

Education

Minimum NVQ Level 4/5 in Health and Social Care

Job description

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About the role

Kingsley Home Care is part of the wider Kingsley Healthcare Group, an established UK care provider with over 26 years’ experience delivering trusted, high-quality care.

Our Lowestoft branch is well-established locally, with strong demand and a capable, close-knit team that takes pride in delivering consistent, high standards of care. It’s a stable service with solid foundations and clear opportunity for further growth.

This is an opportunity to step into a leadership role where you can shape the direction of the branch and make a measurable difference to both clients and staff.

Find out more about Kingsley Home Care

Reports to: Operations Manager/ Regional Operations Director

Key duties and responsibilities

• Lead and manage branch staff, fostering a positive work environment and supporting professional development.
• Participate in the branch on-call rota, providing out-of-hours operational cover, managing, supporting staff, and acting as the escalation lead for emergencies, safeguarding concerns, and service continuity issues.
• Oversee daily operations, including scheduling, client intake, care planning, and service coordination.
• Ensure regulatory compliance, quality assurance, and effective risk management across all services.
• Build client and community relationships, handling concerns, conducting assessments, and promoting services.
• Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities.

Skills and attributes

• Previous management experience within a domiciliary care setting is essential
• Excellent business ac to develop and grow the service
• Comprehensive knowledge of CQC standards
• Good leadership skills with the ability to communicate effectively
• Full UK driving licence
Education and qualification
• Minimum NVQ Level 4/5 in Health and Social Care, or equivalent