Recruitment Services Functional Lead

Capita plc.; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A major consulting firm in the UK is seeking a Recruitment Operations Leader to design and implement a new Recruitment Shared Service. You will manage the end-to-end recruitment process, ensuring compliance and efficiency for a diverse workforce. The ideal candidate will have 5–8 years of leadership experience in recruitment, a solid understanding of ERP platforms, and strong stakeholder engagement skills. This is a unique opportunity to influence recruitment for thousands of users using cutting-edge technology.

Benefits

High visibility with senior leaders

Opportunity to shape long-term transformation

Access to cutting-edge technology

Qualifications

• 5–8 years of leadership experience in recruitment operations or service design.
• Strong understanding of compliance and workforce demands.
• Experience designing recruitment processes within ERP platforms.

Responsibilities

• Own the full Recruitment Services Operating Model across people, process, data, and technology.
• Support cutover rehearsals and lead resolution of recruitment design issues.
• Design a brand new Recruitment Shared Service from scratch.

Skills

Leadership experience in recruitment operations

Understanding of recruitment processes

Stakeholder management

Experience with ERP platforms

Facilitation skills

Tools

Oracle Fusion

ATS platforms

Automation tools

Job description

**Why this Role Matters:** Recruitment Shared Service using modern ERP and digital You will shape the end-to-end experience for a large and diverse workforce. You will define how digital, AI and automation elevate Recruitment services.Own the full Recruitment Services Operating Model across people, process, data, and technology. **Recruitment Service Design, SOPs & Process Architecture** Represent Capita Recruitment services within the EndUser Forum. * Provide recruitment specific inputs into training design, testing scripts, and readiness materials.* Support up to three cutover rehearsals.* Lead resolution of Recruitment design issues during hypercare**What We're Looking for:****Essential Experience*** 5–8 years’ leadership experience in recruitment operations, shared services or service design.* Strong understanding of recruitment processes, compliance, and largescale workforce demands.* Experience translating complex requirements into operating models.* Experience with ERP platforms (Oracle Fusion desirable).* Strong facilitation and stakeholder management capability.* Eligible for Security Clearance (Level 2).**Desirable Experience*** Experience designing recruitment processes within ERP platforms, ideally Oracle Fusion (Recruit & Onboarding), or equivalent enterprise HRIS such as Workday, SAP SuccessFactors, or Cornerstone.* Background in largescale, high volume recruitment operations, including requisition management, talent pipelines, onboarding, vetting, and compliance.* Experience designing shared services or centralised recruitment operating models within complex organisations or multi-partner environments.* Exposure to digital recruitment ecosystems, such as ATS platforms, automation tools, interview scheduling systems, and candidate experience technologies.* Knowledge of recruitment compliance frameworks (e.g., right to work, security vetting, preemployment screening, public sector audit requirements).* Familiarity with AI enabled recruitment tools such as skills matching engines, chatbots, workflow automation, and candidate screening technologies.* Experience developing recruitment SOPs, process maps, service catalogues and MI frameworks that support performance, quality, and user centric design.* Involvement in design authorities or governance forums, particularly within transformation programmes or ERP implementations.* Experience contributing to cutover planning, training, testing, and early life support during system or service go lives.* Strong stakeholder engagement across HR, operational teams, unions (where relevant), and technology groups.**What Makes This Opportunity Unique*** **Greenfield ownership** — design a brand new Recruitment Shared Service from scratch.* **High visibility** with senior Capita and client leaders on a major government transformation.* **Cutting edge tech ecosystem** including Oracle Fusion, automation and AI.* **End to end influence** from operating model design to testing, cutover and hypercare.* **Significant workforce impact** shaping recruitment, vetting and onboarding for thousands of users.* **Longterm transformation runway** with ongoing opportunity to refine and evolve the service.**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**