Center of Excellence Specialist

Cassadyschiller; Oxford; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A leading healthcare technology firm in Oxford is seeking a full-time Center of Excellence Specialist to support laboratory services. The role involves managing service contracts, negotiating equipment purchases, and providing exceptional customer service. The ideal applicant will demonstrate strong communication, organizational skills, and financial acumen. This position requires a commitment to maintaining a safe working environment and may involve lifting up to 50 pounds routinely.

Qualifications

• Must demonstrate excellent customer service skills.
• Strong prioritization and organizational skills are necessary.
• Ability to communicate effectively both in writing and verbally.

Responsibilities

• Support laboratory services and projects at the Oxford facility.
• Negotiate equipment quotes and track savings.
• Manage service contracts and maintain accurate records.
• Ensure compliance with safety guidelines and regulations.

Skills

Customer service

Communication

Organizational skills

Time management

Financial acumen

Job description

Renovo Solutions is a global healthcare technology management company supporting hospitals and pharmaceutical manufacturing companies. We offer a range of opportunities for technicians to grow within the company. We provide comprehensive solutions for managing & maintaining healthcare technologies. We prioritize investing in our employees' development, offering various phases and advancement paths. Through ongoing training, mentorship programs, and a supportive work environment, we foster professional growth and promote from within. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary:

This role will support laboratory services and projects at UK Oxford Vertex facility in Milton Park. A Center of Excellence Specialist is assigned full-time to provide account assistance. This is a full-time onsite role (M-F). The COE Specialist responsible for remote Life Science contract and asset management and must maintain an exceptional relationship with the account sponsors, facility staff, equipment end users, vendors, and service personnel. The COE Specialist required to demonstrate excellent customer service, time prioritization, communication, administrative, and organizational skills. This role will also assist as needed in support of the negotiation of lab equipment purchases in addition to the focus on service contracts. This role supports on-site repair technicians and operational support specialists in the execution of administrative responsibilities.

What you will do:

Equipment Sourcing Responsibilities (Surge support to assist as needed):

• Negotiation of equipment quotes with Vertex suppliers within defined SLAs, liaise with suppliers and equipment requestors. Upload revised quotes into ticketing workflow
• Track savings achieved, likely in a Vertex tool or spreadsheet
• Communicate delivery logistics with on-site personnel for Renovo pass through purchases.

Lab Equipment Repair & Maintenance Sourcing Responsibilities

• Assist in the review of annual OEM/ISO service contract and T&M spend, negotiation plans and scaling as needed the negotiation with OEM/ISOs to establish high level SLAs, pricing discount rates for service contracts, repairs and parts
• Collect data and making inputs on supplier service performance score cards for equipment service only.
• Assist as needed to provide data for supporting the execution of Renovo QBRs and helps organize supplier QBRs

Service Contract Management:

• Review POs and maintain accuracy in Renovo Live (Equipment Database)
• Review POs and confirm actions with Site (Site Sponsor Engagement)
• Reach out to vendors for quotes
• Support engagement plan with scientists/site sponsor for informing budget proposals with level of service (FSWP, PM only, Standard contracts, Premium, etc.) required for equipment and costs of each option
• Confirming service level requirements with site sponsors
• Understanding applicable discounts, consolidating, and negotiating with contract vendors
• Purchase service contracts, track, and maintain service contract data
• Trend contract data and provide insights to site sponsors

Asset Management Administration:

• Support Site Sponsor/Renovo Site Manager Rolling Action Items List (RAIL) meetings
• Provide back up to the on-site support team when needed
• Issue POs
• Receive/process Field Service Reports (FSRs)
• Close POs
• Track invoices in RL and update status and line items as needed
• Triage work orders to technicians
• Repair requests to OEMs
• End user engagement for repairs
• Manage T&M billing and tracker along with sponsor updates
• Accountability – takes ownership of assigned work and follows items through to completion
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies

Safety Requirements:

• Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies
• Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
• On-time completion of safety training assignment
• Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
• Must be able be able to carry or lift up to 50 pounds routinely

Classification:

FLSA: Exempt

**Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.