Field Trainer

Puig; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading luxury brand company in the UK is looking for a Field Trainer to join their team. This role requires a background in luxury beauty or cosmetics and involves coaching retail teams, achieving sales targets, and implementing training programs. The ideal candidate will be skilled in developing relationships, using social media for brand awareness, and collaborating with managers to enhance regional success. The position offers full-time hours and opportunities for professional growth and development.

Benefits

Creative work culture

Learning and development opportunities

Competitive compensation and benefits package

Qualifications

• Strong background in luxury beauty, fragrance, or cosmetics.
• Proven ability to coach and mentor retail teams.
• Experience delivering impactful training sessions on and off counter.
• Confidence in using social media to enhance brand awareness.

Responsibilities

• Coaching and developing in-store teams to maximize their capabilities.
• Achieving sales targets through upselling and cross-selling.
• Supporting brand events and PR activities as needed.
• Building long-term relationships to encourage repeat business.

Skills

Luxury beauty experience

Coaching and mentoring

Sales-focused mindset

Communication skills

Social media proficiency

Customer relationship building

Collaborative approach

Job description

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self‑expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds. Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity

We have an exciting opportunity for a Field Trainer in the North to join our brand Penhaligon’s. The working schedule is based on full time schedule working 5 days per week (37.5hrs), Monday – Sunday inclusive.

The Field Trainer will represent Puig and Penhaligon’s, forming the connection between the brand and our customers. Coaching and developing in‑store to maximise each BA’s capability with link selling, cross‑selling, artistry and fragrance storytelling and product knowledge.

This role is field based covering the North region with regular travel between the store locations across from Birmingham to Glasgow and also Ireland.

Delivering selling ceremonies and service in line and exceeding brand expectations – ensuring all BAs feel confident and committed to delivering excellent services to be included as part of the deliverables – you will be targeted on your region’s results. Coaching and driving every opportunity at the POSetting the standards yourselves, YOU are the example. Onboarding from counter – bring classroom to counter, be the first person from education to connect with new starter within their first week, introduction to products/brand introducing BE and top line selling ceremony/following up in their first 3 months to see progress and any support needed. Trade Test for recruiting top talent to our brands. You will increase brand awareness by using social media and building credibility and engagement of our brands whilst growing your own following to establish your expertise within the industry. You will support brand events when required and PR and brand events at global and occasionally local level. Support creating looks for new launches for BAs to wear for all key animations, support training, touch points, following up in‑store after seasonal trainings on any updates or training needs and product knowledge recaps. You'll achieve sales targets and collaborate with the BM/AM to drive teams’ performance and lead by example. Increase sales revenue – achieve through increase of upselling, cross‑selling, services responsible for monthly animations at POS, building brand awareness/loyalty and meet/exceed monthly targets. Increase Customer Lifetime Value: focus on building long‑term relationships and encouraging repeat business through clientelling and animations.

We'd love to meet you if you have

• A strong background in the luxury beauty, fragrance, or cosmetics industry, with experience in retail, education, or training roles.
• Proven ability to coach, mentor, and develop in‑store teams, enhancing their skills in link selling, cross‑selling, artistry, and fragrance storytelling.
• A sales‑focused mindset, with a solid track record of achieving targets and driving performance across a region or store network.
• Experience delivering impactful training sessions both on‑counter and in classroom settings, bringing brand education to life for new and existing Beauty Advisors.
• Excellent communication and leadership skills, with the confidence to lead by example and build strong relationships across store teams.
• Experience supporting in‑store events, brand activations, and seasonal launches, contributing to a dynamic and engaging customer experience. Confidence using social media platforms to enhance brand awareness, grow your own professional presence, and engage beauty audiences.
• A passion for clientelling and customer relationship building, with an understanding of how to encourage repeat business and increase customer lifetime value.
• A collaborative and adaptable approach, with the ability to work closely with Business Managers and Area Managers to drive regional success.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

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