Lead Consultant

Sharp Business Systems France; High Wycombe; On-site; GBP 125,000 - GBP 150,000; Full time

Job description

Are you a proven leader with a passion for IT operations, team development, and delivering top-tier technical solutions?

Do you thrive in a fast-paced Managed Service Provider (MSP) environment, driving efficiency, collaboration, and operational excellence?

If so, this is your opportunity to step into a leadership role that truly makes an impact.

Key Responsibilities

• Team Leadership & Development: Lead and develop a high-performing regional Technical Consultant team, ensuring consistent delivery through regular 1-to-1s, performance reviews, and structured mentorship.
• Operational Excellence: Drive efficiency by refining workflows, processes, and technologies to optimize IT service delivery and meet client expectations.
• Empowering Growth: Identify skills gaps and implement tailored training programs to upskill the team, ensuring readiness for evolving challenges.
• Collaboration & Communication: Host regular team meetings to share updates, operational insights, and foster a cohesive, collaborative work environment.
• Quality & Compliance: Conduct quality control reviews of documentation, ensuring adherence to operational standards and best practices.
• Client-Focused Operations: Provide on-site consultancy and manage IT operations for key clients, ensuring seamless system performance and client satisfaction.
• Recruitment & Talent Management: Play a pivotal role in hiring and building a team equipped to deliver high-level IT services and operational support.
• Strategic Contribution: Represent the regional team in leadership meetings, contributing to the overall operational strategy and vision of the business.
• Service Auditing: Shadow and audit team members’ work to maintain operational consistency and uphold service quality.
• Escalation Management: Act as the primary escalation point for complex technical and operational challenges, supporting the team in resolving critical issues.
• Client Solutions & Projects: Oversee and deliver tailored IT operational solutions and manage complex projects from inception to completion.

What We’re Looking For

• Proven experience managing IT teams, preferably in an MSP environment, with a strong focus on operational leadership.
• Deep technical expertise in Microsoft 365, Azure, server hardware, operating systems, hypervisors, and networking equipment.
• Strong problem-solving skills and the ability to manage escalations in high-pressure environments.
• Commitment to ongoing development, ideally with or working toward Microsoft Expert-level certifications.
• Excellent communication skills, capable of translating technical details into clear, actionable insights for diverse audiences.
• A collaborative and approachable leadership style that inspires trust and growth within your team.

Why Join Us?

• Leadership Impact: Be at the forefront of operational excellence, guiding a talented team in delivering exceptional IT services.
• Career Growth: Access to cutting-edge technologies and opportunities for continuous professional development.
• Recognition & Rewards: Competitive salary, benefits package, and the satisfaction of leading a team that drives real results.

If you're ready to lead, inspire, and elevate IT operations within a dynamic MSP environment, we'd love to hear from you.

Apply now to become an integral part of our mission to deliver outstanding technical and operational solutions!