Senior Operations Manager – Service & Reliability (On-Site)

Custodia Technology Ltd; Knutsford; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A UK-based technology firm based in Knutsford is seeking an experienced Operations Manager to oversee a critical platform's service performance and reliability. This role includes managing customer service functions, leading a team, and ensuring ITIL-aligned operations. The ideal candidate will have a strong background in service management, familiarity with Site Reliability Engineering (SRE), and technical expertise in cloud platforms. This on-site position offers opportunities for career advancement in a dynamic work environment.

Benefits

Private Health and Dental Care (BUPA)

Free On-Site Gym

Free access to Udemy

Employee Assistance Programme

Free parking

Opportunities for professional growth and advancement

Qualifications

• Demonstrable experience owning or operating services with critical uptime and compliance.
• Proven experience as an Operations Manager or equivalent.
• Strong hands-on experience with ITIL service management practices.

Responsibilities

• Act as Service Manager with accountability for service performance and stability.
• Lead the Customer Service (Level 1) team for high-quality support.
• Own end-to-end reliability and incident management for the platform.

Skills

ITIL service management practices

Site Reliability Engineering (SRE)

Customer Service management

Technical skills in Azure, Windows Server, Linux

Scripting (PowerShell, Bash, Python)

Job description

A UK-based technology firm based in Knutsford is seeking an experienced Operations Manager to oversee a critical platform's service performance and reliability. This role includes managing customer service functions, leading a team, and ensuring ITIL-aligned operations. The ideal candidate will have a strong background in service management, familiarity with Site Reliability Engineering (SRE), and technical expertise in cloud platforms. This on-site position offers opportunities for career advancement in a dynamic work environment.