Business Transformation Delivery Apprentice

Cyber Security training courses; Birmingham; On-site; GBP 24,000; Full time

Job summary

A leading telecommunications company is offering a Business Explorer, Transformation Delivery Apprentice role in Birmingham. This 37-month apprenticeship focuses on continuous improvement skills and works across various business areas, including customer experience and transformation programmes. Ideal candidates will have strong analytical abilities, be driven by curiosity, and possess good communication skills. Responsibilities include identifying improvement opportunities, collaborating with teams, and contributing to impactful projects. Opportunities for professional development and certifications are included.

Benefits

Discounts on EE & BT products

Online GP access

Paid carer's leave

Enhanced women's health support

Career development support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Strong analytical skills to assess improvement opportunities.
• Ability to collaborate effectively within diverse teams.
• Willingness to learn and adapt to new processes and technologies.

Responsibilities

• Identify opportunities for improvement across business areas.
• Collaborate with different teams to track benefits.
• Present findings and recommendations from projects.

Skills

Curiosity & Continuous Learning

Adaptability

Collaboration

Resilience

Proactive Mindset

Attention to Detail

Customer-Centric Thinking

Ethical Awareness

Education

5 GCSEs at grade 4-9 including Maths and English

2 A Levels – grade C or above

Job description

Business Explorer, Transformation Delivery Apprentice

Location: Birmingham

Start date: 7th September 2026

Apply by Date: 22nd February 2026

Salary: £23,810

What you'll be doing

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big disputes, like climate change and cyber security.

Our business is built on making things better. We need people who bring fresh ideas and can show the impact with data. That's how we grow – and that's where you come in. Ignite for continuous improvement with transformation skills.

Our Business Explorer apprenticeship scheme is focused on building key skills for the future transformation of BT to better support our customers and build your career within our organisation.

• Identify opportunities, scope improvement projects, and deliver changes that drive value for the business and our customers.
• Work with stakeholders across operations, product, and commercial teams; use data to diagnose issues and track benefits.
• Lead (or play a key role in) cross‑functional initiatives, presenting findings and recommendations that stick.

Join us as an apprentice and you'll get dedicated support, a personal buddy, hands‑on exposure across the business to solve real problems, improve how our business runs, and deliver measurable impact for customers and colleagues. Earn. Learn. Make it count

Learn job‑specific skills

You will gain nationally recognised continuous improvement and programme delivery certification covering areas such as:

• Process & Continuous Improvement
• Change Management
• Gen AI
• Business Analysis
• Lean Six Sigma Certification

Day‑to‑Day Responsibilities

During this programme, you'll rotate across the following key areas and be working as part of a team.

• Customer Experience – working in customer service or sales teams to understand the operational disputes and opportunities.
• Commercial Products – working in product or bid teams to understand how a company works and how to create value.
• Transformation Programmes – working in project design and delivery teams to see how improvements are made to happen.

As an Improvement apprentice, you'll study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building skills across Lean, Six Sigma, project delivery.

You'll spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we'll look to support you in securing a role that is best aligned to your strengths and interests.

What're looking for

• Curiosity & Continuous Learning – Eager to explore new technologies and methods.
• Adaptability – Comfortable with change and ambiguity.
• Collaboration – Works well in teams and across functions.
• Resilience – Handles disputes and setbacks positively.
• Proactive Mindset – Takes initiative to improve processes.
• Attention to Detail – Ensures accuracy in analysis and improvement.
• Customer‑Centric Thinking – Focused on delivering better experiences.
• Ethical Awareness – Understands responsible use of AI and data.

Duration of the programme

37 months

Entry Requirements

• 5 GCSEs at grade 4-9 including Maths and English or SCQF 5
• 2 A Levels – grade C or above or SCQF Level 6

All applicants will need a full UK Right to Work for the duration of 37 months of their scheme; without this we cannot accept an application. Unfortunately we do not offer sponsorship for any of our Early Career roles.

Accessibility Support

Accessibility Support for all candidates.

What's in it for you

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave – up to 2 weeks off for carers.
• Enhanced women's health support – including help with menopause symptoms, cancer screenings, period care and more.
• Support in carving your own career path – We are passionate about developing our people and we'll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Ready to Apply

It's easy to apply online; just tell us about your details and current education. You will then complete 5 text‑based questions and 1 video question. If successful, you will attend an in‑person assessment centre and have the chance to ask any questions you might have.

Important information

Internal candidates will have to agree to the terms and conditions of the Apprentice role, including salary and benefits.

BT Group will never ask for payment during recruitment. All genuine BT Group communications come from the domain @bt.com or @jobs.bt.com. Our Security and Legal teams are investigating and working with the authorities to stop malicious activity. We look forward to receiving your application!

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. BT, EE, Openreach and Plusnet are part of our family. Over the next two years, we will complete the UK's largest digital infrastructure project – connecting more than 25 million premises to full‑fibre broadband. Alongside heavy investment in 5G, we are revolutionising how people connect with each other.

We are focusing on radical simplification of systems, structures and processes on a huge scale. With AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationships.

Change at the scale we will experience is unprecedented. BT Group is committed to improved connectivity for millions, and there has never been a more exciting time to join our leadership team.

Flexibility and adjustments

Although these roles are listed as full‑time, we welcome question of job share, reduced hours or other flexible working arrangements. We also offer reasonable adjustments for the selection process if required.

Equal opportunity

Studies show that women, people with disabilities, LGBTQ+ individuals, neurodiverse or ethnic minority backgrounds are less likely to apply unless they meet every single qualification. We are committed to building a diverse, inclusive and authentic workplace where everyone can be their best. If your past experience doesn't align perfectly but you are excited about this role, please apply – you may be the right candidate for this or other roles in our wider team.