Casual Retail Assistant

GSF Car Parts; United Kingdom; On-site; GBP 20,000 - GBP 25,000; Part time

Job summary

A leading automotive parts distributor in the UK is seeking a Casual Retail Assistant to provide excellent customer service. The role involves serving trade and retail customers, supporting sales promotions, and managing customer queries. Ideal candidates will have proven retail experience, a positive attitude towards customer service, and the ability to work well in a team. This position has flexible hours and may include weekend work, contributing positively to customer satisfaction and sales targets.

Qualifications

• Proven customer service or sales experience in a customer-facing role.
• Target driven with motivation to achieve results.
• Excellent customer service skills.

Responsibilities

• Serve trade and retail customers for orders while maximizing sales.
• Pick relevant parts from the warehouse for customer orders.
• Assist the sales team with product promotions and customer queries.

Skills

Customer service

Sales experience

IT proficiency

Attention to detail

Teamwork

Tools

MAM

Allicat

MS Office

Job description

About The Role

GSF Car Parts is seeking a Casual Retail Assistant who will deliver excellent customer service. You will play a crucial part of the team, contributing toward branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties

• Serve trade and retail customers for click and collect and general orders while maximizing sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team with product promotions by answering telephone queries and handling electronic enquiries as needed.
• Fully satisfy customer needs regarding part orders, returns, or queries.
• Check customer returns for resale, warranty, or surcharge.
• Contribute to a positive team performance while working to personal benchmarks to optimise performance and sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure customer-facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Promote a professional image of the company by representing our values and maintaining a tidy appearance.
• Always work towards achieving relevant KPIs.

Working hours

Casual basis to cover sickness and annual leave. May include weekend working.

About You

What you\'ll need to succeed:

• Proven customer service or sales/retail experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.
• Positive approach to customer queries with proactive resolution.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry is advantageous but not essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities, we have traded as one brand since November 2021. Our branch network is supported by centralised expertise from specialist departments in procurement and supply chain, marketing and national accounts. The business benefits from integrated IT systems, including our catalogue system, Allicat, and access to the Group\'s national garage programme, Servicesure.