IT Assistant ERP and CRM Support

Cox London; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A creative design firm in Greater London seeks an IT Assistant to provide technical support and maintain ERP and CRM systems. You'll troubleshoot issues, assist with system upgrades, and ensure smooth operation of IT infrastructure. A Bachelor’s degree in Information Technology is preferred along with 1-2 years of relevant experience. The role offers various benefits, including company sick pay, subsidized gym membership, and training opportunities, perfect for those passionate about art and design in a collaborative environment.

Benefits

31 days holiday (incl. Bank holidays)

Paid Birthday Day off

Bonus holiday after 1 year of service

Company Sick Pay

Pension

Subsidised Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Employee Referral Scheme

Employee Appreciation Programme

Regular Socials

Training and Development opportunities

Qualifications

• Minimum of 1-2 years of IT support experience focused on ERP and CRM systems.
• Experience in a manufacturing or design environment is a plus.
• Relevant certifications in ERP and CRM may substitute for a degree.

Responsibilities

• Provide first-level support for ERP and CRM systems.
• Assist employees with troubleshooting technical problems.
• Monitor network performance and troubleshoot connectivity issues.

Skills

ERP and CRM systems proficiency

Windows and Mac operating systems knowledge

Strong communication skills

Problem-solving skills

Education

Bachelor’s degree in Information Technology or related field

Tools

SAP

Salesforce

Microsoft Dynamics 365

AutoCAD

Adobe Creative Suite

Job description

Company: Cox Workshops Ltd
Location: London N17
Hours: 40 hrs per week

Cox London are designers and makersof unique functional art in the form of lighting installations and furniture.At Cox London we design and fabricate individual pieces and limited-edition collections for interior decorators, collectors and private clients. By nurturing, inspiring and enriching our relationships with our artisans & craftspeople, our clients, the communities we support and our partners, our vision is to help shape remarkable interior beauty.

The Job

The IT Assistant will provide technical support to employees and play a crucial role in supporting and maintaining the company's ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. This role involves troubleshooting ERP and CRM issues, assisting with system upgrades, and ensuring the integration and smooth operation of these systems with other IT infrastructure.

Reporting to the Design and Estimation Manager, you will be expected to efficiently design and draw the company’s sculptural pieces of art to the required brand standards, maintaining excellent quality and communication for right-first-time manufacturing in our extensive fabrication workshops.

Key Responsibilities:

ERP and CRM Support:

• Provide first-level support for ERP and CRM systems, including troubleshooting issues and assisting users
• Assist with system configuration, customisation, and upgrades.
• Ensure data integrity and accuracy within the ERP and CRM systems.
• Collaborate with vendors and consultants for advanced support and system enhancements.

Technical Support:

• Provide first-level support for hardware and software issues, not limited to ERP and CRM.
• Assist employees with troubleshooting technical problems.
• Install, configure, and update software applications, including ERP and CRM modules.

Network Maintenance:

• Assist with the setup and maintenance of local area networks (LANs) and Wi-Fi networks.
• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security and compliance with company policies.

Hardware and Software Management:

• Maintain and inventory IT hardware, including computers, printers, and peripherals.
• Assist with the setup and deployment of new hardware.
• Install and update operating systems and software applications, with a focus on ERP and CRM systems.

Data Backup and Recovery:

• Perform regular data backups for ERP and CRM systems and ensure data integrity.
• Assist with data recovery efforts in case of system failures.

Security:

• Implement and maintain IT security measures, including antivirus software and firewalls.
• Ensure security protocols are in place for ERP and CRM systems.
• Monitor for security breaches and take corrective actions as needed.

Documentation:

• Document IT procedures, configurations, and troubleshooting steps.
• Maintain an up-to-date inventory of IT assets, including ERP and CRM licenses and modules.

Required Skills & Experience (desirable)

Technical Skills:

• Proficiency in ERP and CRM systems, such as SAP, Salesforce, Microsoft Dynamics 365, etc.
• Strong understanding of ERP and CRM modules, configurations, and customisations.
• Knowledge of Windows and Mac operating systems.
• Familiarity with hardware troubleshooting and repair.

Soft Skills:

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.
• Customer service-oriented approach.

Skills & Behaviours:

• Analytical, problem solver and a great time manager - you meet deadlines without fail.
• Fluent spoken and written English, with excellent communication and presentation skills.
• Flexible and a can-do positive attitude - you're happy to work independently within a supportive team environment.
• An understanding of the importance of discretion.
• Smart, calm, kind, professional and diligent - we are a values-led business.
• Demonstrate passion, imagination and a belief in our mission - you are not afraid of hard work, busy environments and a fast pace.
• Autodesk Product Design & Manufacturing Collection, including: Inventor Professional and Auto CAD; Adobe Creative Suite: InDesign, Photoshop, Illustrator.
• Keen to work on-site - the role requires regular liaison with many departments and colleagues in fabrication.

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
• Relevant certifications in ERP and CRM systems may be considered in lieu of a degree.
• Experience: Minimum of 1-2 years of experience in IT support with a focus on ERP and CRM systems.
• Experience in a manufacturing or design environment is a plus.
• 31 days holiday (incl. Bank holidays)
• Paid Birthday Day off
• Bonus holiday after 1 year of service
• Company Sick Pay
• Pension
• Subsidised Gym Membership
• Cycle to Work Scheme
• Employee Assistance Programme
• Employee Referral Scheme
• Employee Appreciation Programme
• Regular Socials
• Training and Development opportunities and many more

If you have a love of art and design history and a desire to work in a professional and creative environment then we would very much like to hear from you.