Retail Sales Assistant Keyholder

The Works Stores Ltd.; Sheringham; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A prominent retail company in Sheringham is seeking a Retail Sales Assistant on a temporary basis. The role involves delivering exceptional service, maintaining store standards, and supporting team operations. Ideal candidates will have strong communication skills and a passion for customer service. Responsibilities include managing transactions, stock replenishment, and promoting a positive shopping experience. This is an excellent opportunity to join a motivated team and develop skills in a dynamic retail environment.

Qualifications

• Passion for delivering great customer service.
• Strong communication and interpersonal skills.
• Reliable, punctual, and flexible to work varied shifts.

Responsibilities

• Deliver excellent customer service and assistance.
• Maintain store standards and stock replenishment.
• Accurately handle transactions and operate tills.

Skills

Customer service

Communication skills

Team player

Cash handling

Reliability

Job description

Retail Sales Assistant - Temporary Contract

8 hour contract

Overview

You are the face of our brand on the shop floor, delivering exceptional service, sparking conversations, and helping customers with their shopping missions. You keep the store well-stocked, tidy, safe, and welcoming, and work with your teammates to keep things running smoothly and ensure everyone feels supported and included.

Responsibilities

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support deliveries, stockroom organisation, and product availability.
• Follow operational procedures, including health & safety and loss prevention.
• As a Keyholder (If applicable, see the Keyholder Responsibilities below), open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• The role can be physically demanding and you may need to manage stairs and heavy stock, with your team available to help.

Brand Ambassador

Being a brand ambassador at The Works isn’t just your job title. It’s the way you bring our brand to life through the moments you create — the smile that puts someone at ease, the warm welcome, and the support you provide to colleagues. These small interactions often become memorable experiences for customers.

Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll represent our products, services, values and behaviours in a positive and authentic way, building trust, awareness and loyalty. At The Works, we are all Brand Ambassadors.

Your Mission

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• *As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• The role can be physically demanding and you’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand.

Skills / Behaviours That Will Set You Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• *For Keyholders: experience with store opening/closing and basic supervisory responsibilities

Keyholder Responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience.

Our store teams can be small, so there will be times when you’re trusted to ‘hold keys’ and take on some management responsibilities when a manager isn’t in store. It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career.

Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities. It also gives you brilliant exposure to what it’s like to run a store - helping you build real examples and experiences you can use as you grow with us.

When you’re assigned keys, you’ll be responsible for:

• Opening and closing the store
• Cashing up
• Carrying out management responsibilities

When you turn 18, we’ll make sure you get the training and support to become a Keyholder to benefit from the development opportunities - and the enhanced pay that comes with the responsibility.

Our Purpose

To inspire reading, learning, creativity and play 💛💙

Our Values

We are Crafty 🎨 | Smart with what we've got.

We are Caring 💛 | Heart in every action.

We are Can-do 🚀| Energy that gets it done.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!