Experience Expert - Luxury Retail & Storytelling

AnaVation LLC; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading British lifestyle brand is seeking an Experience Expert in Greater London. In this role, you will focus on customer engagement, using your product knowledge to create memorable experiences. As part of a team, you will maintain key customer relationships and ensure operational excellence. The company is committed to sustainability and provides a supportive, inclusive culture, alongside competitive benefits.

Benefits

Competitive salary

Bonus

Product allowance

Staff discount

Extra day off for birthday

Pension contributions

Training and development opportunities

Paid volunteering days

Wellbeing service access

Qualifications

• You must create a welcoming and fun environment for customers.
• You are committed to delivering an engaging customer experience.
• You will develop and maintain key customer relationships.

Responsibilities

• You will provide memorable experiences for customers.
• You will nurture relationships with colleagues.
• You will deliver operational excellence.

Skills

Customer focus

Teamwork

Agility

Curiosity

Fashion knowledge

Tools

In-store CRM tools

Job description

A leading British lifestyle brand is seeking an Experience Expert in Greater London. In this role, you will focus on customer engagement, using your product knowledge to create memorable experiences. As part of a team, you will maintain key customer relationships and ensure operational excellence. The company is committed to sustainability and provides a supportive, inclusive culture, alongside competitive benefits.