Team Leader

Gallagher Bassett; Ipswich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading claims management firm in Ipswich is seeking a Team Leader to guide a high-performing team of claims professionals. You will inspire and support your team while ensuring that client expectations are met. The ideal candidate will have proven leadership experience and technical expertise in motor claims. This role offers a competitive salary and a range of benefits, including 25 days holiday and pension contributions.

Benefits

25 days holiday

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Proven experience as a Team Leader.
• Eligible to work in the UK.

Responsibilities

• Lead and supervise your team to ensure Service Level Agreements are achieved.
• Approve claims settlements within your financial authority.
• Ensure staff are fully trained on Service Instructions and Policy Wordings.
• Build strong client relationships, attending review meetings when required.
• Deliver training and support team development.

Skills

Team Leadership

Technical Motor Claims Expertise

Positive Work Environment

Inspiring Others

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking a Team Leader to take charge of a dynamic, high-performing team of claims professionals.

You’ll be the go-to expert for claims processes, guiding and supporting your colleagues while ensuring client expectations are consistently met.

This role is about more than supervision—it’s about inspiring others, driving professional development, and setting the standard for excellence in claims management.

How you\'ll make an impact

• Lead and supervise your team to ensure Service Level Agreements are achieved.
• Approve claims settlements within your financial authority.
• Ensure staff are fully trained on Service Instructions and Policy Wordings.
• Build strong client relationships, attending review meetings when required.
• Deliver training and support team development in line with Gallagher Bassett’s Learning & Development Prospectus.
• Complete appraisals on time and respond promptly to complaints.
• Oversee diary procedures to maintain accurate reserves and a 1:1 closing ratio.
• Manage solicitors in litigated cases to uphold litigation standards.
• Support the Head of Operations with office administration for smooth daily operations.

About You

• Proven experience as a Team Leader.
• Technical motor claims expertise.
• Ability to foster a positive work environment, inspire others, and develop talent.
• Eligible to work in the UK.

#LI-PH1

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity

We value inclusion and diversity (I&D) as a core part of our business. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed and is committed to inclusive recruitment and accessibility.

We understand that applicants may have disabilities; if you do, you may find parts of the recruitment process more challenging than others. Don’t worry, we’re here to help. If you require reasonable adjustments to your application, please contact [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details so we can get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender, sexual orientation, gender identity, gender expression, age, national origin, disability, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, and Gallagher will make reasonable accommodations for known disabilities unless an undue hardship would result.