Remote Bilingual Patient Liaison – English/Spanish

Scout Clinical; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leader in clinical trial services is seeking a Bi-Lingual Patient Liaison fluent in English and Spanish to join their remote team in the UK. The ideal candidate will have at least 3 years of customer service experience and will act as a primary contact for patients and clinics involved in clinical research trials. Responsibilities include scheduling travel for clinical trial participants, processing expense reimbursements, and guiding study site personnel. This position requires strong attention to detail and excellent communication skills.

Qualifications

• Minimum 3 years of experience in customer service or life sciences industry is preferred.
• Experience in the travel or hospitality industry is a plus.
• Ability to modify Excel spreadsheets and create Word documents.

Responsibilities

• Serve as the primary point of contact for patients and clinics.
• Schedule travel and logistics requests for patients.
• Process expense reimbursements for approved expenses.

Skills

Customer service

Fluency in English

Fluency in Spanish

Vendor management

Attention to detail

Multi-tasking

Education

BS or BA degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

A leader in clinical trial services is seeking a Bi-Lingual Patient Liaison fluent in English and Spanish to join their remote team in the UK. The ideal candidate will have at least 3 years of customer service experience and will act as a primary contact for patients and clinics involved in clinical research trials. Responsibilities include scheduling travel for clinical trial participants, processing expense reimbursements, and guiding study site personnel. This position requires strong attention to detail and excellent communication skills.