CPD Administrative Officer

Royal Academy of Dance HQ; Greater London; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

An esteemed arts organization in London is seeking a CPD Administrative Officer to support the Continuing Professional Development team. The role involves managing events, assisting members, and handling administrative tasks. The ideal candidate will possess strong organizational and customer service skills. This position offers a hybrid work model, 25 days of holiday, and various employee benefits, including a pension scheme and access to discount platforms. A commitment to inclusivity and safeguarding is essential.

Benefits

25 days paid holiday

Contributory pension scheme

Employee Assistance Programme

Qualifications

• Experience managing attendance records and processing invoices.
• Ability to communicate with diverse audiences effectively.
• Commitment to inclusivity, accessibility, and safeguarding.

Responsibilities

• Plan and deliver CPD events, ensuring spaces are prepared.
• Assist members with their annual CPD requirements.
• Create engaging content for marketing purposes.

Skills

Strong administrative skills

Exceptional customer service skills

Flexibility to work outside standard hours

Job description

Overview

Are you passionate about supporting excellence in dance education?

The Royal Academy of Dance (RAD) is looking for a proactive and organised CPD Administrative Officer to join our dedicated Continuing Professional Development (CPD) team. This is a vital role within the Education and Participation department, ensuring that dance teachers and professionals worldwide have access to high-quality lifelong learning.

The Role

As the CPD Administrative Officer, you will be at the heart of our operations. You’ll work closely with the Head of CPD and the CPD Manager to facilitate activities both in-person and online. You will be on the ground providing support for events, liaising with tutors, and acting as a key point of contact for our global membership.

Key Responsibilities

• Activity Support: Planning and delivering CPD events, ensuring spaces are prepared, and acting as a welcoming face for participants.
• Customer Engagement: Assisting members with their annual CPD requirements and providing top-tier guidance and support.
• Administration & Finance: Managing attendance records, processing invoices, distributing certificates, and assisting with the CPD audit process.
• Marketing & Communications: Creating engaging content for the RAD website, social media, and newsletters to promote our upcoming opportunities.

Who We Are Looking For

We are looking for a collaborative team player who thrives in a fast-paced environment. You should have:

• Strong administrative skills and an eye for detail (especially with financial processes like invoicing)
• Exceptional customer service skills and the ability to communicate with people from all backgrounds
• A commitment to inclusivity, accessibility, and safeguarding
• The flexibility to occasionally work outside standard hours to support our exciting calendar of events

Why Work For Us?

We are passionate about providing a positive workplace culture. Our accessible London (Wandsworth / Battersea) studios and offices are conveniently located, with facilities such as the Café and Library onsite. We operate a hybrid working model, normally 3 days per week on site, and offer services to support flexible commuting e.g. cycling.

We offer 25 days paid holiday (pro rata) plus bank holidays and a birthday day off, contributory pension scheme, access to the Perkbox discounts platform – including an Employee Assistance Programme, WeCare scheme, health cash plan, and life assurance.

Due to the nature of the RAD’s work, the successful candidate will be required to have an Enhanced Disclosure from the Disclosure and Barring Service. Applications which do not include a full employment history, and reference details will not be taken forward to the shortlisting stage.

All colleagues are required to promote and safeguard the welfare of children they are responsible for, or come into contact with, and to adhere to and ensure compliance with the RADs Safeguarding Policy at all times.

We encourage and welcome applications from people with a disability, people from minority ethnic backgrounds, and people from the LGBTQIA+ community.

Please let us know if you have any access needs for the interview.

Applicants must have the right to work in the UK and bring relevant documents if invited to attend an interview. We are unable to sponsor people under the Skilled Worker scheme.