Ticketing Assistant

Live Nation International; Birmingham; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading entertainment company in Birmingham is seeking a Ticketing Assistant to help run the Ticketing Department effectively. This full-time role demands strong attention to detail and a passion for live events. The successful candidate will assist with managing ticket operations, monitor sales, and collaborate with others in a vibrant team environment. Ideal applicants will be proficient in Microsoft Office, particularly Excel and Outlook, and demonstrate strong communication and organizational skills. Join us and be part of a passionate team dedicated to delivering exceptional live experiences.

Benefits

generous vacation

healthcare benefits

tuition reimbursement

access to free live events

Qualifications

• Experience in ticketing platforms/systems advantageous.
• Proficient in Microsoft Office packages, especially Excel and Outlook.
• Strong communication skills are essential.

Responsibilities

• Assist with management of the Priority site and partner requirements.
• Monitor on-sales affecting the Priority site.
• Conduct regular checks of Box Office paperwork.

Skills

ticketing platforms/systems

Microsoft Office (Excel and Outlook)

strong communication skills

attention to detail

time management skills

Job description

Ticketing Assistant page is loaded## Ticketing Assistantlocations: Birmingham, O2 Academy Birmingham, B1time type: Full timeposted on: Posted Todayjob requisition id: JR-86985Job Summary:**Company:** Academy Music Group**Location:** Birmingham, United Kingdom**Department:** Ticketing**Reports to:** Senior Ticketing Manager**Working Hours:** Full time**Job Type:** Permanent**Role Description**The Ticketing Assistant is a key role in the day to day running of the Ticketing Department and will contribute to the effective running of our core business objectives and commercial targets.The role demands flexibility working to numerous deadlines throughout the day. You will need to maintain a high level of accuracy and efficiency whilst assisting with all aspects of ticketing for the company.This role requires high levels of motivation and passion for the entertainment industry.**Our Team**The AMG Ticketing department is the central point of contact for 20 Academy Music Group venues across the country. We assist the venues with all ticketing matters, working with senior management and our ticketing partner. The successful candidate will be part of a busy team which helps keep the ticketing operations at all venues running consistently and smoothly while offering advice and support.**About you*** Ideally, you’ll have experience in ticketing platforms/systems and box office environment but very strong administrators without this experience are also welcome to apply* Proficient in Microsoft Office packages. Specifically Excel and Outlook* Strong communication skills* Outstanding attention to detail* Professional conduct when handling sensitive and embargoed info**What we need*** Passion and enthusiasm for the live events industry* Willingness to build positive working relationships* To deliver and maintain accurate information and reporting* Ability to work to deadlines demonstrating excellent time management skills* Ability to work collaboratively alongside the managers in a shared inbox* Ability to take initiative and work flexibly throughout the day* Maintain good working relationships with external clients and outlets**What you’ll be doing*** Assisting with the management of the Priority site and working with the partnerships team to ensure the delivery of our partners' requirements including accurate and timely reporting.* Monitoring all on-sales which impact on the Priority site.* Assisting with regular checks of Box Office paperwork against the ticketing system.* Producing regular allocation and presale statistics for presentation to our partners and the Finance department.* Producing ticket consignments for smaller outlets and external promoters, and to liaise with AMG’s appointed carrier for the distribution of stock to nominated agents.* Collating and sending venue ticket sales to the relevant distribution list as instructed.* Working alongside others in a positive and helpful way, carrying out ad hoc duties as directed by management.**Equal Opportunities**We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.**The Company**AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist.**APPLICATION DEADLINE: 18th February 2026. We reserve the right to close applications.****#AMG***Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.*