Lead Dentist Receptionist. Multi-Site, Merseyside

Smartdentalcare; Wallasey; On-site; GBP 10,000 - GBP 40,000; Full time

Job description

Job Opportunity: Head Dental Receptionist (Multi-Clinic Senior Leadership Role)

Locations:

• Wallasey (CH44)-4 Surgery Practice

• Edge Hill-3 Surgery Practice

• Picton (L7)-3 Surgery Practice

Position: Full-Time (35+ hours per week, Monday–Saturday)
Salary: Dependent on experience
Driving Preferred (travel between sites required)

Are you an experienced Dental Receptionist, Treatment Coordinator, or Senior Front-of-House professional ready to step into a multi-clinic leadership role?

We are seeking a Head Dental Receptionist to oversee front-desk operations across three busy dental practices, driving excellence in patient experience, team performance, financial accuracy, and commercial growth.

This role is ideal for a confident, organised, and motivated leader who enjoys managing teams, improving systems, supporting revenue growth, and maintaining exceptional service standards across multiple locations.

Join Our Group

We are part of a growing dental group with 100+ surgeries across 35 North West practices, offering strong career progression, leadership development, and long-term opportunities in a supportive, high-performing environment.

About the Role

As Head Dental Receptionist (Multi-Clinic), you will lead and support reception teams across multiple sites, ensuring consistent high standards, smooth operations, strong patient satisfaction, and achievement of performance targets.

You will play a key role in:

• Leading and mentoring reception teams across all practices

• Ensuring smooth, professional front-desk operations

• Managing rotas, staffing levels, and team coverage

• Supporting treatment conversion, marketing initiatives, and practice sales

• Driving continuous improvement across all sites

Key Responsibilities

Team Leadership & Operations

• Ensure reception desks run efficiently across all assigned practices

• Supervise, coach, and mentor junior reception staff

• Deliver training sessions and ‘Lunch & Learns’

• Maintain excellent patient service standards across all sites

• Support Practice Managers with operational oversight and performance improvements

Rota & Staff Management

• Manage reception rotas, ensuring they are fair, balanced, and submitted on time

• Ensure adequate staff coverage, including cross-training team members where needed

• Maintain 100% compliance with rota deadlines and staffing standards

Financial Accuracy & Administration

• Oversee banking, petty cash, and financial reporting across locations

• Maintain 100% accuracy across financial audits

• Ensure accurate patient records, payments, and reporting

Complaint Resolution & Patient Care

• Manage and resolve escalated patient complaints professionally

• Aim to resolve 95%+ of complaints at practice level

• Maintain high levels of patient satisfaction, retention, and service quality

Sales, Marketing & Growth

• Support and promote treatment options, special offers, and upgrades, including:

  • Teeth whitening

  • Membership plans

  • Cosmetic upgrades (e.g., amalgam to white fillings)

  • Specialist consultations

• Help deliver marketing campaigns to grow private income and treatment uptake

• Lead by example in achieving commercial targets, including:

  • 10+ plan sales per month personally

  • 10+ whitening cases per month personally

  • Supporting team targets for plans, whitening, and sundries sales

Continuous Improvement

• Identify, suggest, and implement operational and service improvements

• Deliver at least 2 improvements per quarter

• Contribute to monthly leadership and performance meetings

Ideal Candidate

• Proven experience in dental reception, TCO, or dental practice administration

• Confident inleading teams across multiple sites

• Highly organised with strong time management and problem-solving skills

• Comfortable discussing treatments, pricing, and finance options

• Commercially aware with an interest in sales, marketing, and patient conversion

• Professional, proactive, and patient-focused

• Driving licence and ability to travel between sites preferred

• Dental background essential

What We Offer

• Competitive salary based on experience

• Leadership role with real influence across multiple practices

• Performance-based bonuses and incentives

• Training, mentorship, and career progression opportunities

• Modern, computerised working environments

• Long-term career pathways within a growing dental group

• Annual reviews and professional development support

Ready to Apply?

If you are a strong dental front-of-house leader, thrive in a multi-site role, and are passionate about driving performance, improving patient experience, and leading high-performing teams, we’d love to hear from you.

Click ‘Apply’ now to join our multi-clinic dental leadership team