Lead ERP & Payment Services Manager (Service Management)

Benefact group; Gloucester; On-site; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading service management solutions provider in Gloucester is seeking a Lead Service Management Specialist. In this vital role, you'll lead a team of Service Managers, ensuring that IT service functions deliver exceptional value while driving continuous improvement. Your expertise in ERP platforms, particularly Workday, and understanding of ITIL principles will be crucial. This position offers a chance to work in a collaborative culture focused on sustainability and charity.

Benefits

Career development opportunities

Collaborative and inclusive culture

Commitment to charity and good causes

Qualifications

• Proven leadership experience managing and developing a team.
• Strong background in ERP platforms, particularly Workday.
• Deep understanding of ITIL principles and compliance requirements.

Responsibilities

• Lead and develop a team of Service Managers focused on accountability and continuous improvement.
• Drive governance for ITIL-aligned practices and monitor OLAs/SLAs for services.
• Act as the strategic owner for ERP and payment services, ensuring compliance.

Skills

Leadership experience in service management

ERP platforms knowledge (Workday required)

Understanding of ITIL principles

Excellent stakeholder management skills

Commitment to customer service quality

Job description

A leading service management solutions provider in Gloucester is seeking a Lead Service Management Specialist. In this vital role, you'll lead a team of Service Managers, ensuring that IT service functions deliver exceptional value while driving continuous improvement. Your expertise in ERP platforms, particularly Workday, and understanding of ITIL principles will be crucial. This position offers a chance to work in a collaborative culture focused on sustainability and charity.