DV-Cleared Service Delivery Manager - Public Sector

Mesh-AI Limited; Cheltenham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in Cheltenham is seeking a Service Delivery Manager to oversee a cross-domain service for a government client. The role involves managing a team of engineers, ensuring timely incident management and service delivery, and maintaining strong client relationships. Candidates must have experience in managed service provisions and hold DV clearance. This contract role offers £550 - £650 per day for a 6-month term and requires occasional travel to various customer sites.

Qualifications

• Must have extensive experience with managed service provision in public sector.
• Strong communication skills are essential for working with clients and teams.
• Proactive and adaptable approach required for a dynamic work environment.

Responsibilities

• Manage a team of up to 10 engineers supporting the cross-domain service.
• Oversee incident management and ensure timely responses.
• Liaise with customers and suppliers to resolve issues effectively.
• Share product upgrade information with stakeholders promptly.
• Provide reporting on service delivery and customer satisfaction.

Skills

Managed service provision experience

Strong written and verbal communication

Proactive attitude

Adaptability

Familiarity with ITSM frameworks

Familiarity with SIAM

DV clearance

Job description

A leading technology firm in Cheltenham is seeking a Service Delivery Manager to oversee a cross-domain service for a government client. The role involves managing a team of engineers, ensuring timely incident management and service delivery, and maintaining strong client relationships. Candidates must have experience in managed service provisions and hold DV clearance. This contract role offers £550 - £650 per day for a 6-month term and requires occasional travel to various customer sites.