Duty Manager: Lead Guest Experience in Edinburgh

Apex Hotels; City of Edinburgh; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading hotel chain in Edinburgh is seeking a Duty Manager to oversee the reception team and ensure high-quality guest experiences. The role involves managing operations, resolving guest issues, and fostering a welcoming atmosphere. Ideal candidates will have front office experience, strong attention to detail, and a customer-centric attitude. This position includes competitive pay and a range of employee benefits, making it an exciting opportunity for individuals who thrive in dynamic environments.

Benefits

29 days holiday

Training and development

Employee events

Access to gym and pools

Financial Wellbeing App

Qualifications

• Excellent attention to detail in order to provide consistent standards.
• Ability to multi-task and solve guest enquiries efficiently.
• Hotel front office experience or supervisory/management level experience.

Responsibilities

• Lead reception team to deliver exceptional arrival and departure experience.
• Monitor and maintain a safe working environment for all hotel colleagues and guests.
• Act on all guest feedback and ensure compliance with all financial and safety procedures.

Skills

Customer service attitude

Attention to detail

Initiative

Multi-tasking ability

Excellent communication

Job description

A leading hotel chain in Edinburgh is seeking a Duty Manager to oversee the reception team and ensure high-quality guest experiences. The role involves managing operations, resolving guest issues, and fostering a welcoming atmosphere. Ideal candidates will have front office experience, strong attention to detail, and a customer-centric attitude. This position includes competitive pay and a range of employee benefits, making it an exciting opportunity for individuals who thrive in dynamic environments.