Duty Manager

AirHop Bristol Limited; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading adventure park operator in the United Kingdom is seeking a Duty Manager to oversee daily operations at the AirHop Adventure & Trampoline Park. The successful candidate will supervise staff, maintain safety standards, and ensure positive visitor experiences. Strong management skills and prior experience in a similar role are essential. This full-time position is on-site in Camberley and requires weekend and evening availability.

Qualifications

• Strong management and leadership skills, including team supervision and scheduling.
• Customer service and conflict resolution skills to ensure a positive visitor experience.
• Ability to enforce safety regulations, perform risk assessments, and handle emergencies.

Responsibilities

• Oversee daily operations for a safe visitor experience.
• Supervise staff and maintain safety and cleanliness standards.
• Address customer needs and handle incidents or emergencies promptly.

Skills

Strong management and leadership skills

Customer service skills

Conflict resolution skills

Excellent communication

Problem-solving abilities

Education

Health and Safety certification

Job description

AirHop, part of the Activeon group, is the ultimate destination for adventure and fun, featuring 28 indoor parks across the UK. Activeon is Europe’s largest trampoline park operator, with a total of 74 parks and 12 Padel centers across multiple countries including the Nordics, UK, Ireland, Germany, and the Netherlands. In 2023, the group hosted over 5.5 million visitors and celebrated more than 1 million birthdays, creating unforgettable experiences for guests. With around 2,700 employees, our team is committed to promoting fun, sport, and adventure for all ages.

Role Description

The Duty Manager will oversee daily operations to ensure smooth and safe experiences for all visitors to the AirHop Adventure & Trampoline Park. Responsibilities include supervising staff, maintaining safety and cleanliness standards, addressing customer needs, and handling any incidents or emergencies promptly. Additional tasks include staff scheduling, monitoring inventory, and collaborating with the management team to ensure operational efficiency. This is a full-time, on-site role based in Camberley, requiring weekend and evening availability.

Qualifications

• Strong management and leadership skills, including team supervision and scheduling
• Customer service and conflict resolution skills to ensure a positive visitor experience
• Ability to enforce safety regulations, perform risk assessments, and handle emergencies
• Operational abilities such as inventory management and maintaining cleanliness standards
• Excellent communication and problem-solving abilities
• Previous experience in a similar role or a leisure/hospitality setting preferred
• Health and Safety certification is a plus