Duty Manager

Daish's Holidays Limited; Llandudno; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run holiday operator in Llandudno is seeking a Duty Manager to oversee operations and enhance customer experience. The role offers a competitive salary of up to £33,946 per annum and various benefits including performance pay reviews and a supportive work environment. Applicants should have experience in managing staff and customer relations, with a commitment to upholding the organization's values.

Benefits

Paid day off for your birthday

Wellbeing and financial assistance package

Family holiday scheme at a discounted rate

Qualifications

• Strong desire to maintain standards of excellence.
• Experience in managing staff training and induction processes.
• Good working knowledge of Health and Safety policies.

Responsibilities

• Manage daily operations as Duty Manager.
• Handle customer complaints with professionalism.
• Develop and deliver staff training to maintain standards.

Skills

Positive attitude

Complaint handling

Professionalism under pressure

Staff training and induction

EPOS systems awareness

Difficult customer management

Cash handling

Health and Safety knowledge

Staff rota and wage management

Team leadership

Job description

Overview

Are you a departmental manager looking to climb the ladder? Or an experienced manager taking a leap into a new adventure? If it’s a yes from you, then join us at Daish's Hotels as our new Duty Manager!

Offering a competitive salary of up to £33,946 per annum, based on 48 hours, working up to 6 days per week, plus incremental and performance pay reviews! We also offer continuous all year-round employment – we don’t close for the winter months! You also get £50 once you have completed basic Daish's training and if you refer a friend, you\'ll split £100!

Hours include evenings, weekends and bank holidays, typically working 7:00 – 15:00 or 15:00 – 23:00 with the occasional mid shift of 9:00 – 17:00.

Daish's Hotels are flexible employers and strive to facilitate a healthy work life balance for Daish's employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.

In addition to all of these fantastic benefits of working for Daish's, we have a great “Take your family on a Daish's holiday scheme” for as little as £95 per holiday…4 nights, breakfast, dinner, room, travel and entertainment all included.

A little bit about us….

We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do,Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!

Experience and Skills you can deliver

• A positive attitude and a strong desire to work for the organisation to reach consistent standards of excellence and maintain the Daish’s brand.
• Dealing with any complaints with composure
• A professional approach and attitude to your work even when under pressure.
• A strong commitment to the values of the organisation and a desire to make a positive contribution to those values.
• Experience of managing thedevelopment and delivery of staff training and induction processes.
• A good understanding and experience of utilising EPOS systems in bars.
• Experience of managing difficult customers in an appropriate manner.
• Experience of cash handling and management.
• A good working knowledge of Health and Safety policies
• Experience of managing staff rotas and wages
• The ability to demonstrate a positive, helpful and welcoming attitude to members and customers
• The ability to build and maintain good working relationships with fellow staff and members/customers and to be a positive role model as a team leader.
• The ability to manage and motivate staff.