Duty Manager

Whitbread Group; Lichfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Lichfield is seeking a Duty Manager to oversee hotel operations and lead a high-performing team. Candidates should have experience in retail or hospitality management, strong leadership skills, and a commitment to outstanding customer service. This role is ideal for those ready to take the next step in their management career, with an immediate start available. Competitive pay and benefits including discounts and a pension plan are offered.

Benefits

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts on shops and services

Qualifications

• Experience in retail or hospitality management.
• Proven leadership and ability to inspire others.
• Dedication to delivering outstanding customer experience.

Responsibilities

• Lead and manage a team to ensure smooth hotel operations.
• Maintain high health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership experience

Customer service skills

Excellent communication

Organisational skills

Job description

Duty Manager - Lichfield City Centre Premier Inn

Come and be a Duty Manager at Premier Inn in Lichfield City Centre.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.36 per hour

CONTRACT TYPE: Fixed Term until 29/10/25 - maternity cover

HOURS: 25 hours a week across 4 days - evenings and weekends included

LOCATION: Premier Inn Lichfield City Centre
Swan Road, Lichfield, Staffordshire, WS13 6QZ

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.

• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

• Pension and saving schemes: Take advantage of our company pension and save‑as‑you‑earn scheme.

• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Lichfield City Centre Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.