Duty Manager

Arts Council; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned arts organization in Greater London is seeking a Duty Manager to lead the Visitor Services team. This role includes ensuring excellent customer service and the health and safety of staff and visitors. The candidate should have experience supervising a team and a strong passion for the arts. It's a part-time position with the possibility of full-time hours after probation. A flexible approach to work and an understanding of inclusivity and sustainability are essential.

Responsibilities

• Lead the Visitor Services team ensuring excellent customer service.
• Oversee health and safety for staff and visitors.
• Ensure smooth operation and accurate daily reporting.

Skills

Supervising a team

Health and Safety compliance

Numeracy skills

IT skills

Communication skills

Cash handling

Decision-making under pressure

Ability to prioritize workload

Initiative

Interest in venue operations

Positive attitude

Passion for the arts

Understanding of inclusion and diversity

Environmental sustainability awareness

Job description

Job Summary

The Duty Manager will lead Rich Mix's Visitor Services team, ensuring the smooth running of the daily operation of the building.

Job Description

Hourly rate: £15 p/h

The Duty Manager will motivate and lead the Visitor Services team to deliver excellent customer service and while on shift, has overall responsibility for ensuring the health and safety of staff and visitors to the venue. They also ensure the smooth running of the whole operation and accurate completion of daily reporting.

This is an excellent opportunity for someone looking to build a career in operations, customer service or venue management.

25 hours per week minimum hours contract. Full-time hours may be available on successful completion of the probation period by mutual agreement. Typically scheduled for 8.5 hour shifts within operating hours (7.30am-12am, Mon-Sun). However, there are occasional earlier starts and later finishes according to the needs of the operation. Each shift you work will be a minimum of four hours. You may nominate five protected days off each month.

Job Requirements

• Experience of supervising a team of more than five staff.
• Previous responsibility for upholding the Health and Safety policy of a venue.
• Strong numeracy, IT, and communication skills.
• Experience of cash handling.
• Ability to take responsibility and prioritise workload effectively.
• Ability to make decisions and perform well under pressure.
• Ability to work well under own initiative.
• An interest in venue operations.
• A positive and flexible approach to work.
• Polite, patient, and good humoured.
• A genuine passion for the arts and a keen interest in the work, mission, vision, and values of Rich Mix.
• An understanding of the importance of inclusion and diversity in the workplace.
• An understanding of the importance of working in an environmentally sustainable manner.

For full details and to apply visit the Rich Mix website.