Duty Manager

Mercure Edinburgh City Princes Street; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel in Edinburgh is looking for a passionate Duty Manager to join their team by October 2025. You will ensure exceptional guest experiences, manage the Front Office team, and handle guest queries and complaints. A background in hospitality and supervisory experience in a four-star hotel is essential for this role, which comes with training opportunities and genuine career growth.

Benefits

Genuine career opportunities

Valuable on-the-job training

Staff incentives based on performance

Qualifications

• Previous experience in hospitality management, particularly in front office operations.
• Strong communication and team management skills.
• Ability to handle guest complaints effectively.

Responsibilities

• Ensure the Front Office team delivers exceptional guest experiences.
• Oversee adherence to company procedures.
• Manage team communication and initiatives.

Skills

Excellent guest engagement skills

Cash and key handling experience

Knowledge of relevant legislation: health and safety, employment

Ability to act on own initiative

Creativity and confidence to find solutions

Experience in a four-star hotel as a supervisor

Job description

Join to apply for the Duty Manager role at Mount Royal Hotel Edinburgh by The Unlimited Collection

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Duty Manager with a passion for service excellence to start with us by October 2025.

You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

Key Responsibilities

• Ensures the Front Office team offers a warm welcome, accurate information, and guest comfort and safety.
• Oversees adherence to company procedures (check‑in, check‑out, cash and key handling).
• Manages team communication and fosters a collaborative environment.
• Supports the Assistant Front Office Manager with recruitment, performance management, talent development, and absence management.
• Handles guest queries and complaints, involving senior management when necessary.
• Manages bookings, room allocations, group reservations, and special requests.
• Initiates and maintains effective communication within the department and with other departments.
• Ensures compliance with safety and security procedures, financial tasks, and assists with revenue management.

Qualifications/Experience

• Excellent guest engagement skills.
• Cash and key handling experience.
• Knowledge of relevant legislation: health and safety, employment.
• Ability to act on own initiative and think ahead to exceed expectations.
• Creativity and confidence to find solutions to everyday challenges.
• Experienced working in a four‑star hotel as a supervisor.

Benefits

• Genuine career opportunities within our business.
• Valuable on‑the‑job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
• Staff incentives when you and the team perform.

About us

The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott’s award‑winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited

Privacy Policy | Personal Data | Ascott