Duty Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading organization in the hospitality sector based in Edinburgh seeks a dynamic Front of House Supervisor to lead a team and ensure the delivery of exceptional service during events. The role requires strong problem-solving skills, adaptability in high-pressure situations, and excellent coaching abilities. Offering flexible full-time hours and benefits like free meals and career development, this position is ideal for those passionate about fostering a supportive and inclusive work environment.

Benefits

Free meals

Flexible working

Career development opportunities

Qualifications

• Experience in a high-pressure environment with team leadership.
• Ability to manage and coach FOH assistants effectively.
• Demonstrated control and overview of multiple services.

Responsibilities

• Brief, direct, and coach a varied team of FOH assistants.
• Ensure compliance with high standards of service.
• Deliver VIP service at high-profile events.

Skills

Leadership

Problem-solving

Coaching

Time management

Attention to detail

Job description

Location: ROSEBURN ST, SCOTLAND, EH12 5PJ

Job Type: Casual

Highlighted points for this job

Team leadership and coaching required for FOH assistants and supervisors

Role involves delivering and overseeing high-standard daily services

Opportunities for flexible full-time hours

Emphasis on problem-solving and decision-making under pressure

Perks include free meals, flexible working, and career development

Company values diversity and inclusion, hiring for potential

Elior Stadia – Bringing the Buzz to Matchdays & More

When the crowd roars, the food has to be just as exciting! At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks - so fans can focus on the action while we handle the flavour.

Key Tasks & Responsibilities:

• Briefing, directing, and coaching a varied team of FOH assistants and supervisors
• Adherence and implementation of the high standards
• Delivering and overseeing the time management and standard of daily services
• Creating jobs lists, prioritizing work-loads and making efficient use of labour
• Meet and Greet client and act as their point of contact during their event
• Handling communication via the Duty Manager Phone
• Open and closing of the building, monitoring standards
• Monitoring requirements for stock and equipment
• Preparation of kit and suites to the highest standards
• Checking completion of daily set-up and correcting as required
• Ensuring compliance with paperwork and correction/implementing of missing or incomplete requirements
• Independently delivering large scale conferences and acting as Suite Manager for large events
• Delivering VIP 5* service at high-profile events

Working pattern: This a casual role paid hourly and no guarantee of hours. Fulltime hours are normally available whilst giving you opportunities for complete flexibility to suit you.

We are looking for those with full-time availability.

Skills, Experience and Qualifications

• Relaxed, calm and confident working in a changeable, high-pressure environment
• Inspire confidence and trust during client liaison, managing expectations and changes in a professional and efficient manner
• A strong ability to manage and coach a larger team for FOH Assistants and Supervisors
• Demonstrate strong leadership, leading by example, and an excellent a team player
• Strongly demonstrate the efficient use of labour, and intervention and coaching when required
• Demonstrate control and confident overview of a team of staff and array of services
• Taking the initiative, show the ability to make sound business-orientated decisions and a confidence approach to problem solving
• The experience to pre-empt and plan for potential issues and pitfalls
• Ability to adapt prioritise and under pressure and during changes
• Ability to professionally and confidently manage colleague/inter-department performance issues during services
• Outstanding attention to detail and the ability to manage it in others
• The ability to drive the improve and elevation of standards

Brilliant Work Deserves Brilliant Perks!

At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - because life doesn’t run on a 9-5 schedule.
• Room to grow - career development and learning opportunities.

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.

Why You’ll Love Working Here

We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you!

We Celebrate You!

At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we’re happy to help!

Ready to join us? Hit ‘Apply Now’ and let’s chat!

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!