Drone Hub Customer Success and Operations Specialist

Wholeship Ltd; Boskenwyn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A company managing a National Drone Hub in England seeks a full-time Customer Operations Specialist. This role involves managing customer inquiries, ensuring a positive experience, and analyzing feedback for improvements. Strong communication and analytical skills are essential, as is proficiency with CRM tools. A Bachelor's degree is required, with experience in customer care preferred. The position supports operations and requires a proactive problem-solving approach within a technologically driven environment.

Qualifications

• Proficient in Customer Centric support and exceptional customer care.
• Experience in handling and developing test documentation.
• Experience in customer care or operations roles preferred.

Responsibilities

• Manage customer inquiries and ensure satisfaction goals are met.
• Analyze customer feedback for ongoing improvements.
• Support operational needs and maintain customer records.

Skills

Customer Centric Support

Customer Service

Analytical Skills

Communication

CRM tools

Problem Solving

Test Documentation

Team Collaboration

Air Operations

Education

Bachelor's degree or equivalent

Job description

A company managing a National Drone Hub in England seeks a full-time Customer Operations Specialist. This role involves managing customer inquiries, ensuring a positive experience, and analyzing feedback for improvements. Strong communication and analytical skills are essential, as is proficiency with CRM tools. A Bachelor's degree is required, with experience in customer care preferred. The position supports operations and requires a proactive problem-solving approach within a technologically driven environment.