Doors Technical helpdesk engineer

Kone México; Nottingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading global door solutions provider is looking for a Doors Technical Helpdesk Engineer based in Nottingham. You will provide technical support for industrial and pedestrian doors, ensuring compliance with safety standards. The ideal candidate will have strong technical knowledge, customer service skills, and relevant qualifications. This role offers excellent benefits, including a competitive salary, company car, and comprehensive healthcare plans.

Benefits

Company car

Paid travel and overtime

25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day

Company Pension Scheme

Gym membership

Qualifications

• Strong technical knowledge of pedestrian and industrial doors, gates and barriers.
• Excellent health and safety knowledge.
• Collaborative team player.
• Full, clean UK driving licence.

Responsibilities

• Provide remote and on-site technical support to Doors engineers.
• Log cases to the Technical Helpdesk tool and direct to relevant expert.
• Deliver training to Doors engineers during site visits.

Skills

Technical knowledge of doors

Customer service skills

Problem-solving

Communication skills

Health and safety knowledge

Education

ADSA and DHF qualified

CSCS certification

Job description

Doors Technical helpdesk engineer page is loaded## Doors Technical helpdesk engineerlocations: Nottinghamtime type: Na pełny etatposted on: Opublikowano dzisiajjob requisition id: R0655494At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, industrial and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.We are looking for a **Doors Technical Helpdesk Engineer** to join our **KONE Doors Technial team**. In this role, you’ll be the go-to expert for resolving complex technical issues on industrial and pedestrian doors, providing support to Doors engineers across the UK, and ensuring compliance with safety and quality standards.This position is **based in Nottingham**; you will be part of a **global Technical Help Desk team**.**What You’ll Do*** Provide remote and on-site technical support to Doors engineers, identifying root causes and solutions* Log cases to the Technical Helpdesk tool and direct to relevant expert when needed* Deliver training to Doors engineers during site visits and through scheduled sessions, support local training centers* Support in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract* Create and manage knowledge base articles* Purpose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort and safety* Identify proactively root causes for the issues and forward corrective actions according to KONE Door Business (KDB) process requirements (e.g. training, guidelines, etc.)* Ensure compliance with KDB safety standards and customer safety rules, report safety concerns* Stop installation or door operations if safety violation or hazards are detected**To qualify for this vacancy we would expect you to have:*** Strong technical knowledge of pedestrian and industrial doors, gates and barriers* Excellent health and safety knowledge* ADSA and DHF qualified* CSCS certification* Strong customer skills* Collaborative team player* Excellent problem solving and communication skills* Full, clean UK driving licence* Willingness to travel across the UK* Proficient IT skillsWe offer a range of fantastic benefits to our employees including:* Excellent salary depending on experience* Company car, parking apps to cover business parking costs* Paid travel and overtime* 25 Days Holiday + 8 Bank Holidays + 1 Volunteering Day* Company Pension Scheme* Employee Assistance Programme* Prolonged disability insurance (PDI)* KONE Healthcare plan, which includes unlimited GP video consultations, diagnosis, physiotherapy* KONE dental plan* Life Assurance* Gym membership* KONE Discounts and cashback platform* Give As You Earn, which allows to make tax-efficient charity donations* Cycle to Work Scheme In addition, we offer strong and clear progression programmes with Engineers so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.This role is not eligible for visa sponsorship.W firmie KONE koncentrujemy się na budowaniu innowacyjnej kultury współpracy, w której cenimy wkład każdej osoby. Zaangażowanie pracowników jest dla nas kluczowym obszarem zainteresowania. Zachęcamy do uczestnictwa i dzielenia się informacjami oraz pomysłami. Zrównoważony rozwój stanowi integralną część naszej kultury i codzienności. Stosujemy etyczne praktyki biznesowe oraz dążymy do rozwoju kultury współpracy, w której współpracownicy ufają sobie wzajemnie i darzą się szacunkiem, a dobre wyniki znajdują uznanie wśród współpracowników. Jako doskonałe miejsce pracy z dumą oferujemy szeroki zakres możliwości, które ułatwią osiągnięcie celów zawodowych i osobistych oraz umożliwią zdrowe, zrównoważone życie.Więcej informacji można znaleźć na stronie