DNM Performance Engineer

United Utilities; Blackburn; Hybrid; GBP 41,000 - 49,000; Full time

Job summary

A leading utility company in Blackburn is seeking a Performance Engineer to maintain and develop the wastewater network's alert management system. The successful candidate will analyze and implement proactive measures to enhance the network performance, ensuring compliance with regulations while improving overall customer satisfaction. This full-time role includes a hybrid work schedule and offers a competitive salary with benefits, including a pension scheme and performance-related bonuses.

Benefits

Annual leave package of 26 days, increasing to 30 days after four years

Competitive pension scheme with up to 14% employer contribution

Performance-related bonus of up to 7.5%

Comprehensive healthcare plan

Gym memberships and wellness benefits

Qualifications

• Knowledge of regulatory obligations in relation to wastewater services would be an advantage.
• Excellent analytical skills to assess and manage data effectively.
• Good IT skills and understanding of IT systems and their capabilities.

Responsibilities

• Ensure compliance with policies and regulatory requirements.
• Improve drainage and alert performance for customer satisfaction.
• Develop and maintain relationships with stakeholders for effective management.

Skills

Knowledge of wastewater services

Excellent analytical skills

Effective time management

Good IT skills

Reporting and presentation skills

Excellent customer service skills

Education

HNC or degree in a technical discipline

Job description

Job number UU03137 Country United Kingdom Region Lancashire Location name Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY Posting End Date 14/01/2026 Band 5a Role Type Permanent Work hours 37 Hours per Week Salary Salary

About us:

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• Salary - £48,979
• Work Type - Hybrid
• Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY
• Role Type - Permanent
• Employment Type - Full Time
• Working Hours - 37.0 Hours per WeekA generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions

Job Purpose:

Our successful candidate will be responsible for maintenance and development of the planned and proactive alert management system (Dynamic Network Management) to significantly reduce the volume of reactive work currently undertaken across the Wastewater Network.

The Performance Engineer will also carry out an array of analysis to identify systemic, local, technical or setpoint changes required to allow Operations to manage the Wastewater Network in a Proactive or Predictive manner.

Accountabilities & Responsibilities:

• Ensure compliance with all Operational Intelligence and Wastewater Network policies, procedures, Environment Agency protocol and regulatory requirements on a daily basis, ensure data recorded and updated in the DNM platform Reliable, Accurate and Complete, particularly around Flooding, Pollution, Collapses and Feedback from investigations
• Improve drainage and alert performance by providing technical input into alert logic, setpoints, management, attendance and investigations to reduce the number of reactive flooding and pollution incidents amongst others, and improve customer satisfaction and CMEX performance. Including Powered and Non- Powered asset performance improvement
• Develop and maintain effective working relationships with internal and external stakeholders, as required, including but not limited to; Drainage Performance Teams, Drainage Delivery Teams (Inf & Non Inf), County System Performance teams, Monitoring and Control Teams, External contractors such as Jacobs, Royal Haskoning & Sensor suppliers, to act as an SME for all remote monitoring related matters associated with activities undertaken on the wastewater network sensor performance and improvement plan
• Support with Incident management for high profile adverse weather incidents to be able to report on or identify and prioritise alert response and assets at risk and act as a Remote Incident Controller during large scale flooding and pollution incidents
• To coordinate and develop alerts and capabilities within the DNM platform for Wastewater Process, Third Parties and eventually Waste systems in line with all the previously identified role requirement
• To participate in the development of other features or systems that could be used to enhance the DNM service and to test and trial its operation as part of a continuous improvement process.
• Provide day‑to‑day technical support and advice to field team, as required.

Technical Skills & Experience:

• Knowledge of wastewater services as well as network policies and procedures would be an advantage
• Knowledge of regulatory obligations in relation to wastewater services would be an advantage
• Excellent analytical skills
• Effective time management and ability to plan and implement work to meet deadlines and quality requirement
• Good IT skills and understanding of IT systems and their capabilities
• Reporting and presentation skills (both oral and written)
• Excellent customer service skills - both internal and external customers

Essential Qualifications:

• HNC or degree in a technical discipline or substantial relevant industry experience