Discovery Business Analyst

Mastek Ltd; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading digital transformation consultancy is seeking a Senior Business Analyst / Discovery Consultant to shape transformational change. In this role, you will define problem statements, conduct user research, and develop business cases. The ideal candidate has substantial experience in digital transformation and excellent stakeholder engagement skills. Flexible working options are available, and you'll be part of a supportive, multidisciplinary team focused on delivering impactful solutions.

Benefits

Flexible working options

Diversity and inclusion initiatives

Qualifications

• Strong experience in discovery, digital transformation or business analysis.
• Excellent communication, facilitation and stakeholder engagement skills.
• Ability to turn insights into actionable requirements and value-driven outcomes.
• Understanding of governance, compliance, accessibility and data protection standards.

Responsibilities

• Define and validate problem statements with measurable outcomes.
• Conduct interviews, surveys, and usability testing.
• Develop business cases with ROI and cost–benefit analysis.
• Translate insights into detailed requirements, user stories and acceptance criteria.

Skills

Strong experience in discovery

Digital transformation

Business analysis

Excellent communication

Stakeholder engagement

Job description

Are you passionate about solving complex problems, designing great user experiences, and shaping transformational change? Join our team as a Senior Business Analyst / Discovery Consultant and play a key role in delivering high‑impact digital and business transformation programmes.

🔍 What You’ll Do

• Define and validate problem statements with measurable outcomes
• Map current-state processes, identify pain points and conduct gap analysis
• Analyse people, process, data and technology landscapes
• Run hypotheses testing, PoCs and validation sprints

User Research & Design

• Conduct interviews, surveys and usability testing
• Build personas, journey maps, service blueprints and experience maps
• Champion user‑centric design throughout discovery

Business Case & Value Realisation

• Develop business cases with ROI and cost–benefit analysis
• Define KPIs, success metrics and baseline measures
• Build benefits realisation frameworks and tracking mechanisms

Stakeholder Management

• Identify and map internal/external stakeholders
• Drive structured engagement and influence decision‑making
• Plan and facilitate workshops
• Conduct change impact assessments

Requirements & Analysis

• Translate insights into detailed requirements, user stories and acceptance criteria
• Analyse data to validate decisions and assumptions
• Maintain requirement traceability and define MVP vs. strategic scope

Compliance, Governance & Standards

• Capture regulatory, accessibility (WCAG), GDPR and security requirements

Strategic Advisory

• Conduct market research and benchmarking
• Support RFI/RFQ processes and assess COTS solutions
• Create delivery roadmaps and identify RAIDs

Cross-functional Collaboration

• Work across Product, Technical, Security, Testing, Service and Business Design teams
• Challenge constructively to ensure fit‑for‑purpose solutions
• Work with external suppliers to ensure accurate delivery
• Support training, change adoption and smooth handover across Agile/Waterfall

💡 What You Bring

• Strong experience in discovery, digital transformation or business analysis
• Excellent communication, facilitation and stakeholder engagement skills
• Ability to turn insights into actionable requirements and value-driven outcomes
• Understanding of governance, compliance, accessibility and data protection standards
• We value diversity, inclusion and equal opportunities
• Flexible working options — job share, part-time or adjusted hours
• Work on impactful programmes that make a real difference
• Be part of a supportive, multidisciplinary team