Director of Professional Services

Applied Intuition Inc.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading digital asset infrastructure company is seeking an experienced Professional Services leader for the EMEA region. You will drive customer success and operational excellence while managing a high-performing team. The ideal candidate has over 10 years of experience in Professional Services and a proven track record in a high-growth environment. This role requires strong leadership skills, strategic thinking, and excellent communication to align services with business goals. This position is based in Greater London and may require travel across EMEA.

Qualifications

• 10+ years of experience in Professional Services or Technical Consulting required.
• Proven ability to grow a services business in a high-growth environment.
• Experience managing both technical professionals and project managers required.

Responsibilities

• Lead and scale the Professional Services function across EMEA.
• Own regional execution and bookings, driving operational excellence.
• Manage a team of technical experts to ensure successful customer implementations.

Skills

Leadership

Strategic growth

Stakeholder management

Technical consulting

P&L ownership

Communication

Job description

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

Welcome to Fireblocks , the industry-leading digital asset infrastructure technology company responsible for 15% of all crypto transactions!

Here’s the bit about us:

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects Digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.

As of August 2025, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised.

Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale

Here’s the bit about the opportunity:

Our Professional Services team plays a critical role in delivering world-class solutions that enable our customers to successfully adopt and scale with Fireblocks. As the leader for the EMEA region, you’ll join a high-impact team responsible for driving customer success, solution delivery, and operational excellence. We’re a fast-moving, collaborative group that blends technical depth with strong project execution. This team partners cross-functionally with Sales, Customer Success, Product, and Engineering to ensure our most strategic customers are fully supported.

What You’ll Do

• Lead and scale the Professional Services function across EMEA, with a strong focus on strategic growth and business expansion
• Own regional execution and bookings, driving operational excellence and top-line results
• Manage a high-performing team of technical experts and project managers, ensuring successful customer implementations and ongoing engagementShape and execute regional strategies to accelerate service revenue, improve delivery efficiency, and support new market entry
• Collaborate closely with Sales, Customer Success, and Product to align services with business goals and customer outcomes
• Build and refine delivery methodologies, performance metrics, and operational processes to support rapid growth
• Represent EMEA in global leadership forums and contribute to the evolution of Fireblocks’ global Professional Services vision

What You’ll Bring

• 10+ years of experience in Professional Services, Solutions Delivery, or Technical Consulting, including leadership roles
• Proven ability to grow and scale a services business in a fast-paced, high-growth environment
• Experience managing both technical professionals and project/program managers
• Demonstrated success with P&L ownership, regional strategy, and operational optimization
• Strategic thinker with strong execution skills and a data-driven mindset
• Excellent communication and stakeholder management, with executive presence
• Background in enterprise SaaS is required
• Background in crypto or fintech is advantageous
• Based in or near London, with ability to travel across EMEA as needed

Why Fireblocks?

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets. We serve the world’s largest financial institutions, from banks and fintechs to exchanges and asset managers. Our team is on the front lines of enabling digital asset innovation — and we’re just getting started. At Fireblocks, you’ll work with some of the smartest minds in the industry, solve complex challenges at scale, and help shape the future of finance.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believeour workforce should be as diverse as our clients, and this is why weembrace diversity and inclusion in all its forms.

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