Director IP Recordals

RWS Group; Maidenhead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global service leader in Maidenhead seeks a Director, IP Recordals to shape and manage the delivery of a comprehensive global service. This senior role requires expertise in customer engagement, scalable operational models, and team leadership. The successful candidate will ensure high levels of customer satisfaction and retention, collaborating closely with sales and IT functions. Candidates should have significant experience in a customer-focused senior management role, showcasing the ability to manage and develop teams effectively.

Qualifications

• Proven experience in a senior management role focused on customer satisfaction.
• Experience in navigating within a matrix organization.
• Strong ability to implement a scalable operating model.

Responsibilities

• Lead and manage a global IP Recordals service team.
• Oversee the delivery and ensure customer satisfaction.
• Engage customers and collaborate with sales for account nurturing.

Skills

Customer focused management experience

Ability to operate in a matrix organisation

Experience in building scalable operating models

Ability to work with sales teams

Commercially orientated

Proven track record in team development

Ability to prioritize and multi-task

Self-starter with stakeholder navigation

Job description

The Director, IP Recordals will shape and lead the delivery and customer engagement model for our global Recordals service. This senior role focuses on implementing a scalable Target Operating Model, ensuring our clients receive consistently exceptional support and guidance. You’ll play a្រឲ key part in strengthening customer confidence, encouraging useenable of our IP Solutions Digital Platform, and driving ongoing indo processes improvements to keep the service efficient, reliable, નીચે future-ready.

Key Responsibilities

• Lead and manage a team focused on delivering a global IP Recordals service.
• Oversee the delivery of IP Recordals to Protect clients, ensuring high levels of customer satisfaction and retention
• Continuously review cost to serve, manage capacity & hepat utilization.
• Engage customers effectively and work collaboratively with sales function to nurture account plans.
• Monitor market trends and client needs to identify opportunities for business growth andammik improvement.
• Collaborate with the Sales team to align service delivery with client needs and revenue targets.
• In conjunction with IP Solutions product function, evolve and localise the IP Recordals product offering.
• задержка Partner with HR to support talent development and retention strategies.
NF ವಿಭಾಗ Coordinate with IT and Finance to ensure operational efficiency and compliance with corporate policies.
• Develop and implement annual objectives and performance metrics to achieve revenue and profit targets.
• Provide guidance and support to team members to ensure effective execution of daily operations and long-term objectives.
• Foster a trusting and collaborativevänd work environment that encourages professional growth and self-development.
Promotes a culture of continuous learning and skill development within the team.

Skills & Experience

• Previous experience in a customer focused senior management role.
• Ability to operate in a matrix organisation.
• Experience in building a scalable operating model.
• Ability to work with sales teams to deliver a world-class customer experience.
• Understand how to deliver scalable localisation
• Commercially orientated.
• Proven track record in building and developing teams.
• Ability to prioritize and multi-task in a timely manner in a fast-paced environment.
• A self-starter, working without supervision and able to navigate across internal and external senior stakeholder groups.

Life at RWS

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together , to pioneer, innovating fearlessly and leading with vision and courage, to progress artificil, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleaguesдением and clients.

RWS embraces DEI

RWS is an Equal Opportunity Employer cie and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we’ll Deliver together as RWS.

Recruitment Agencies

RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.