Director, Global IP Recordals & Customer Success

North East Ambition; Blyth; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading firm in intellectual property is seeking a Director for their IP Recordals service based in Blyth, England. This senior role involves shaping customer engagement strategies and leading a team to deliver exceptional service. Key responsibilities include overseeing client delivery, managing team dynamics, and aligning with market trends for continuous improvement. Ideal candidates will possess strong leadership skills and a proven ability to operate in fast-paced environments. This position offers a competitive package with opportunities for professional growth.

Responsibilities

• Lead and manage a team focused on delivering a global IP Recordals service.
• Oversee the delivery of IP Recordals to Protect clients, ensuring high levels of customer satisfaction.
• Continuously review cost to serve and manage capacity.
• Work collaboratively with sales function to nurture account plans.
• Monitor market trends and client needs for business improvement.

Skills

Ability to operate in a matrix organisation

Experience in building scalable operating model

Ability to work with sales teams to deliver a world-class customer experience

Commercially orientated

Proven track record in building and developing teams

Ability to prioritize and multi-task in a timely manner

Self-starter working without supervision

Job description

A leading firm in intellectual property is seeking a Director for their IP Recordals service based in Blyth, England. This senior role involves shaping customer engagement strategies and leading a team to deliver exceptional service. Key responsibilities include overseeing client delivery, managing team dynamics, and aligning with market trends for continuous improvement. Ideal candidates will possess strong leadership skills and a proven ability to operate in fast-paced environments. This position offers a competitive package with opportunities for professional growth.