Direct Line Motability In-House Motor Engineer

Direct Line Group; Liverpool; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading insurance provider in Liverpool is seeking a motivated Motor Engineer to manage and negotiate technical motor claims. This hybrid role emphasizes customer interaction and technical expertise within the motor engineering field. Candidates should have strong analytical skills and experience in coaching. The role offers a competitive benefits package, including discounts on insurance and an EV car scheme.

Benefits

50% off home, motor and pet insurance

Free Green Flag breakdown cover

EV car scheme

Generous holidays

Buy-as-you-earn share scheme

Employee discounts and cashback

Qualifications

• Experience in a technical or engineering-focused environment.
• Strong ability to analyse repair methods, total loss assessments.
• Excellent decision-making skills with a focus on accuracy.

Responsibilities

• Perform research and technical reviews on motor claims up to £50,000.
• Work directly with customers and third parties, providing coaching.
• Handle and negotiate motor claims within license level.
• Review repair and total loss cases for optimum settlement.
• Identify any cases involving potential fraud or injury.

Skills

Expert technical knowledge in motor engineering

Coaching and guiding others

Analytical skills in repair methods

Decision-making skills

Job description

Direct Line Motability In-House Motor Engineer

Direct Line Motability – Liverpool – Hybrid (2 days a week in the office). Full Time, Permanent Position.

Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you’ll be doing

• Carry out research, investigations and technical reviews on motor claims up to £50,000, using your engineering expertise to achieve the right technical outcomes and strengthen indemnity control.
• Work directly with Customers, Third Parties and their representatives, support Claims Handlers with coaching and training, and stay on top of the latest technical developments to continually raise capability across the team.
• Handle and negotiate motor claims within your licence level.
• Review repair and total loss cases (including Audatex) to ensure optimum settlement and minimise leakage.
• Identify and refer any cases involving potential Fraud or Injury to the appropriate specialist teams.
• Manage customer and third‑party interactions professionally and efficiently to deliver high levels of satisfaction.
• Build and maintain strong relationships with internal and external Engineers, repair networks and suppliers.
• Identify, source and secure third‑party experts or suppliers to provide evidence that supports case recommendations.
• Spot opportunities for process improvements and contribute to efficiency, service quality and indemnity performance.
• Provide technical coaching, feedback and support to Claims colleagues to enhance capability across the team.
• Handle or support on complex cases requiring deeper technical expertise.

Reporting directly to the Technical Claims Unit Leader.

Our hybrid model offers a "best of both worlds" approach. When you’ll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

What you’ll need

• Expert technical knowledge within a relevant motor engineering category or class of business.
• Experience working in a technical or engineering‑focused environment.
• Demonstrated experience in coaching, supporting and guiding others.
• Strong ability to analyse repair methods, total loss assessments and technical reports.
• Excellent decision‑making skills with a focus on accuracy, indemnity control and reducing leakage.

Benefits

• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allowing all colleagues to lease a brand new electric or plug‑in hybrid car in a tax‑efficient way.
• Generous holidays.
• Buy‑as‑you‑earn share scheme.
• Employee discounts and cashback.

We offer real choice, flexibility, and a greater work‑life balance that allows our people to focus on the things that matter most to them. Our benefits are about more than just the money you earn; they’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer. We are proud to be recognised as one of the UK’s Top 50 Inclusive Employers. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team and they will be happy to support you.

Hours: 35 hours

Closing Date: Tuesday 16 December